Buying a mattress online is a big decision — but Puffy gives you 101 nights to sleep on it risk-free. If it’s not the right fit, you can return it for a full refund, no questions asked.
In this guide, you’ll learn:
- How Puffy’s 101-night sleep trial works
- What you can and can’t return
- How to donate or return items
- Refund process and timeline
- FAQs about Puffy mattress returns
How the Puffy Return Policy Works
Puffy gives every customer a 101-night sleep trial on mattresses and all other products. You’re required to try your Puffy mattress for at least 14 nights, though 30 nights is recommended.
If you’re still not satisfied after the break-in period, you can contact support and start your return before the 101st night. Returns are free and include home pickup for mattresses and select items.
Trial Period by Product
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Puffy Mattress Return Process
Puffy makes returns simple and supports you every step of the way. Most mattresses are donated to local charities instead of being sent to a landfill.
3 Steps to Return a Puffy Mattress
- Sleep on your mattress for at least 14 nights to give your body time to adjust.
- Contact Puffy at support@puffy.com with your order number to start the return.
- Puffy will help coordinate a home pickup or guide you through a donation. Once confirmed, you’ll receive your full refund.
- Shopping around? Explore SleePare’s full return and exchange policy to compare return options across all the brands we carry.
Important Puffy Return Terms
- You must request your return before day 101 from delivery.
- Each household is limited to two lifetime returns.
- Opened items must be donated; unopened items can be returned to Puffy.
- Puffy does not require you to return free accessories or promotional items.
- A donation receiptstrong> may be required to process your refund if you donate items yourself.
What You Can and Can’t Return
Puffy Refund Policy
All refunds are processed to your original form of payment once your return or donation is verified.
- Puffy does not charge return or restocking fees
- Free gifts (pillows, sheets, etc.) can be kept — no refund value applied
- Refunds are typically issued within 5–10 business daysstrong> after verification
- You must provide a donation receiptstrong> if returning items yourself
Puffy Mattress FAQs
How hard is it to return a Puffy mattress?
Returning a Puffy mattress is easy and stress-free. You just need to email their support team with your order number, and they’ll handle the rest. They’ll help coordinate donation or pickup so you don’t have to deal with repackaging or shipping.
Can I return a mattress after opening it?
Yes, Puffy allows returns of opened mattresses after you’ve tried it for at least 14 nights. The mattress must still be in usable condition and returned within the 101-night trial period. If it qualifies, Puffy will arrange for it to be donated or picked up from your home.
Can you return a mattress if you don’t like it?
Absolutely. Puffy created the 101-night trial so you can truly test the mattress in your own home. If you’re not happy, you’ll receive a full refund after coordinating a donation or pickup.
What is the guarantee on Puffy mattresses?
Puffy mattresses come with a lifetime warranty that covers defects, deep sagging, and workmanship issues. This is separate from the 101-night return policy. The warranty only applies to the original purchaser of a genuine Puffy mattress bought from puffy.com.
Do I need the box to return my Puffy mattress?
No — Puffy does not require the original box or packaging. Since their mattresses are compressed and expand upon opening, they can’t be returned in a box. Puffy will arrange a pickup or donation instead.
What if I miss the 101-night window?
Unfortunately, Puffy cannot accept returns after day 101. If you're outside the trial window, only warranty-related issues may qualify for further support. That’s why it’s important to start your return within the trial period.
Can I return my bed frame or base?
Yes, Puffy includes bed frames and adjustable bases in their 101-night trial. To return them, you’ll need to coordinate a donation either with Puffy or on your own. You may need to provide a donation receipt to receive your refund.
Are returns free?
Yes, Puffy does not charge any return or restocking fees. They cover pickup or will help you donate the item to a local charity. Your full refund is issued after the return is confirmed.
Can I return bedding or accessories?
You can return bedding and accessories only if they’re unopened and still in the original packaging. Opened items are not accepted for return due to hygiene standards. Contact support to receive a shipping label for unopened items.
What if I received free accessories with my mattress?
You can keep any free gifts that came with your Puffy mattress. They don’t need to be returned, and their value isn’t deducted from your refund. Puffy includes these as part of the promotion, not the returnable order.
Still Have Questions?
Not sure if Puffy is the right fit, or need help starting your return?
The team at SleePare can walk you through Puffy’s return process and even help you test it in person before making a decision. Visit one of our showrooms to compare Puffy with other top-rated mattresses — and get expert guidance tailored to your sleep needs.
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Meet The Author:
Shanir Kol
Shanir Kol, founder and CEO of SleePare, pioneered the “Try and Buy” model in eCommerce, enhancing mattress shopping by combining in-store trials with online purchases. Launching in 1999, his company focuses on customer satisfaction and eco-friendly practices, aiming to minimize mattress waste and expand sustainably.