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The Best and the Worst Mattress Stores

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Even though the trend of online mattress shopping has rocketed to an all-time high within the last decade, brick and mortar stores hold solid ground with 68% consumers who still prefer to buy a mattress in-store, according to Statistica.

The gap between online and in-store shopping is closing in fast and at times, blending, as mattress retailers become increasingly conscious of customer behavior and compete for their attention.

The US sleep products market generates over $7 billion in revenue through sales annually. More people are buying sleep products due to the abundance of choices, transparency, and affordable prices. However, choosing the best mattress store suitable for your needs and preferences becomes quite overwhelming.

For this reason, we have studied leading online and offline mattress stores in depth and assembled this list of the best and the worst mattress retailers in the country. Our selection is based on customer reviews and ratings for the overall shopping experience, transparency, ease of delivery process and hassle-free returns, refunds, or exchange.

Online vs Offline Mattress Shopping - Pros and Cons

Browsing on the go, the line between online and offline shopping are blurring fast. It's neither rare nor unreasonable to research a product online as it catches your eye in the aisle. Online window shopping is a thing too, where you browse a brand's collection online before going into the store to examine it up close.

Both online and offline mattress shopping has its advantages and disadvantages.

Advantages of Online Mattress Shopping

  • Convenient - View brands side-by-side or use comparison tools of review websites to find the best mattress for your preferences.
  • Saves time - No time wasted in commuting from one shop to another.
  • Saves money - Find best deals and discounts and then save more with free home delivery. Most brick and mortar stores require a shipping fee to deliver your mattress.
  • Hassle-free - No pushy salesmen, money-back guarantee, and excellent customer service.
  • Availability - You can shop any time, any day.

Advantages of Offline Mattress Shopping

  • Mattress Testing - A huge plus of brick and mortar stores is your ability to test and physically interact with different mattresses.
  • Quick Purchase - Once you're happy with your selection, you can buy your sleep essential right away and set up the delivery on the spot. The delivery time is much shorter compared to most online purchases.
  • Face-to-face Customer Service - Talk to customer service directly. Get answers to your queries quickly and get all your issues resolved without any delays.
  • Peace of Mind - Most people who purchase a mattress after testing in a mattress store are more satisfied with their product and save themselves from the hassles of returns and refunds.
  • Shopping Outing - Some people enjoy mattress shopping in physical stores with their loved ones and often plan it as a full-day outing, complete with dining, drinks or picnic.

Why Should you try a Mattress at Showroom?

Buying a mattress is an important decision that requires serious thought. You simply cannot and should not rush the process. It pays to do proper research, to get to know different options, and then decide the most suitable mattress for you and your family.

Trying mattresses in showrooms has many benefits:

  • Find the best comfort level for yourself.
  • Get an idea of how good the mattress is for bed sharing.
  • Experience the level of sinkage and contouring offered by the sleep surface.
  • Check if your spine is aligned properly to prevent any aches and pains.
  • Get answers to all your queries as you test different mattresses.

It's true that you can save both time and money buying a mattress online. But, what if your body doesn't like the feel of your selected sleep surface. Then, you'll have to brave the lengthy returns and refunds processes. Therefore, it is always best to complete your research online and then test the shortlisted mattresses in showrooms.

Our Picks for Top 10 Best and Worst Mattress Stores

Store NameHQ LocationBBB RatingAverage Customer Experience
(Excellent, Good, Bad)
Customer Satisfaction Rating
(Excellent, Good, Bad)
Delivery Process
(Excellent, Good, Bad)
Return /Refund Process
(Excellent, Good, Bad)
Find Store
American MattressAddison, ILA+ExcellentGoodGoodGood
Find a Store Near Me
TempurPedicLexington, KYA+ExcellentGoodExcellentGood
Find a Store Near Me
Sleep NumberMinneapolis, MNA+GoodGoodGoodGood
Find a Store Near Me
CostcoIssaquah, WAA+GoodGoodBadExcellent
Find a Store Near Me
IKEADelft, Zuid-HollandA+GoodGoodGoodBad
Find a Store Near Me
Mattress WarehouseFrederick, MDA+BadBadGoodBad
Find a Store Near Me
Macy'sCincinnati, OHA-BadBadBadGood
Find a Store Near Me
Mattress FirmHouston, TXC+BadBadGoodBad
Find a Store Near Me

Which one should you choose? Discover the advantages and disadvantages of shopping at these stores and find out which one will be the most suitable shopping spot for you.

Detailed Review of 10 Best and Worst Mattress Stores

1. American Mattress Stores

Best place to buy a mattress with Serta beds on display
American Mattress - Best Place to Buy a Mattress

Since its inception in 1988, the American Mattress prides in its unmatched customer service and community-oriented culture. The mattress retailers chain enjoys above average customer appreciation evident from glowing reviews and loyal clientele.

The American Mattress warehouse is a good place to buy a mattress from various prominent brands under one roof. The comfort guarantee of 30-90 days and 60-day best price guarantee are the highlights of the store's customer care policies.

Store(s) LocationNationwide mattress stores, mostly Indiana and Illinois
Mattress Categories AvailableMemory foam, Innerspring, Hybrid
Popular BrandsBeautyrest, Beautysleep, Serta, Sealy, Restonic, TempurPedic, Terapedic, iComfort
Learn More
Top Praises:

Free delivery for over $500 shopping.

Exchange option within 30 days of purchase.

Ease of financing.

Top Complaints:

Consumers have difficulty in claiming warranties.

Delivery in states with no stores costs $300.

2. Tempurpedic Stores

Tempurpedic storefront - one of the best mattress retailers
Tempurpedic Store - the Most Popular Mattress Brand

Tempurpedic has been a major industry player since its introduction to the American market in 1992. The high-end luxury brand sells mattresses, adjustable bed bases, pillows, and beddings. Customer satisfaction is high for this mattress retailer. The brand has a loyal clientele.

The luxury mattress brand features patented Tempur material, claiming superiority on regular memory foam. However, many users do report Tempurpedic mattresses to be overpriced for the quality and features they offer. It's the best store to buy a mattress if budget is not a concern.

Store(s) LocationNationwide mattress stores
Mattress Categories AvailableMemory foam, Hybrid
Popular BrandsSells own brand only
Learn More
Top Praises:

Free delivery with free set up.

A 90-day trial with money back guarantee.

Excellent customer service at flagship stores.

Top Complaints:

Less value for the high price tag.

Returns cost $175.

3. Sleep Number Stores

Sleep Number mattress store interior with luxury airbeds on display
Sleep Number — Luxurious and Smart Airbeds

Checking out products in Sleep Number mattress stores is an interactive process. The luxury adjustable airbeds are fitted with smart sensors to optimize comfort according to the sleeper's requirements. It's interesting to watch the sleep surface responding to your movements in bed on screen.

Customers report a wholesome mattress testing experience at Sleep Number stores. The trained staff takes time to explain their products thoroughly. They get you your sleep number and work with you to adjust their mattresses to meet your comfort requirements. Sleep Number is the top mattress manufacturer for luxury airbeds.

Store(s) LocationNationwide mattress stores
Mattress Categories AvailableAdjustable airbeds
Popular BrandsSells own brand
Learn More
Top Praises:

Luxury sleep experience with adjustable firmness.

Sleep tracking.

Multiple financing options.

Top Complaints:

Expensive mattresses with complex features.

Setup of some products requires trained technicians.

4. Costco Mattress Retailer

A mattress and bed set from Costco on display in a room
Costco - Nationwide Mattress Stores

Costco is one of the biggest chains of warehouse stores in America with a focus on affordable products. Many customers head to Costco for a mattress purchase. You can find various popular sleep essentials brands at Costco.

Most customers report having problems with their mattresses within a couple of years of purchase from Costco. However, the overall experience still remains good owing to the excellent customer service. Costco return process is easy and most customer's issues are resolved to their satisfaction.

Store(s) LocationNationwide mattress warehouses
Mattress Categories AvailableMemory foam, Innerspring, Latex
Popular BrandsEight Sleep, Beautyrest, Brentwood Home, Novaform, Sealy, TempurPedic, Spring Air, Stearns & Foster, Comfort Tech, Blackstone
Learn More
Top Praises:

Easy returns

Exclusive budget mattress brands

Above-average customer service

Top Complaints:

Non-members have to pay a 5% upcharge for online purchases.

Only members can purchase in stores.

5. IKEA Mattress Stores

IKEA mattress store interior with elegant and affordable beds on display
Ikea Mattresses — Best Mattresses for Budget

IKEA is a household name for elegant and affordable products including sleep essentials. IKEA mattresses have basic features, delivering good value for the money. The store has excellent sleep surfaces for the budget-minded people. Despite being a department store that sells mattresses, IKEA offers good customer experience.

This Swedish company is one of the largest retailers of furniture. The brand adheres to sustainable practices to reduce its carbon footprint and upholds good business ethics. IKEA gives its customers a full year to test their mattresses. On the flip side, if you are unsatisfied with your sleep surface, you can exchange it for another one from IKEA. There are no returns for refunds available.

Store(s) LocationWorldwide mattress stores
Mattress Categories AvailableFoam, Innerspring, Latex, Hybrid
Popular BrandsSells own brand
Learn More
Top Praises:

365-night trial and 25-year warranty.

Affordable sleep products.

Top Complaints:

No returns. Customers can exchange their mattress once.

Premature sagging.>

6. Mattress Warehouse Stores

Mattress warehouse store interior with beds on display
Mattress Warehouse — A Large Collection of Mattresses

Operational since 1989, Mattress Warehouse sells mattresses, sleep essentials, and other furniture as well. Tempur Sealy International is the company's major supplier. The company sells prominent brands such as Tempurpedic, Sealy and Stearns & Foster.

Mattress Warehouse is the daughter company of Innovative Mattress Solutions. The company is working hard to improve its customer service according to changing consumer expectations and increasing competition from mattress stores.

Store(s) LocationDelaware, Maryland, North Carolina, New Jersey, Pennsylvania, Virginia, Washington DC, West Virginia
Mattress Categories AvailableMemory foam, Innerspring, Hybrid, Foam, Latex
Popular BrandsTempurpedic, Sealy, Stearns & Foster
Learn More
Top Praises:

Quick purchase.

Some store locations offer excellent service.

Top Complaints:

Poor customer service.

7. Macy's Review

Macy's mattress store showing different beds including Bear mattress
Macy's Mattress Store — Best Deals and Discounts

This well-known retail store has been in business since 1858 and sells from clothing to household furniture and everything in-between. They offer many deals and discounts with 5% and 10% savings coupons readily available and can be applied on checkout for all purchases.

The mattresses at Macy's are not very popular among buyers. Macy's mattress reviews are mostly negative for customer experience. Department stores that sell mattresses usually have an untrained sales staff. Macy's return policy is largely customer-oriented, but customer service differs at different store locations.

Store(s) LocationNationwide mattress stores
Mattress Categories AvailableFoam, Innerspring, Hybrid
Popular BrandsN/A
Learn More
Top Praises:

Many deals and discounts.

Mattress stores all across the country.

Top Complaints:

Poor customer service.

8. Mattress Firm Stores

Mattress firm store with different mattresses on display
Mattress Firm — the Largest Mattress Retailers

Mattress Firm has been operating since 1989 and is one of the largest mattress superstores in the US. The company has more than 3500 mattress stores across the country, selling high-end brands along with its own brands, Sleepy's, Mattress Firm, and the Sleep Train.

Over the years, Mattress Firm acquired a good reputation for the variety of sleep surfaces it offers. However, due to the increased competition and changing mattress market landscape, Mattress Firm ratings are dropping. Recently, this giant mattress retailer filed bankruptcy resulting in the closure of 700+ stores at various locations.

Store(s) LocationNationwide mattress stores
Mattress Categories AvailableMemory foam, Innerspring, Hybrid
Popular BrandsSleepy's, Tulo, Beautyrest, Serta, Purple, James & Owen, Chattam & Wells
Learn More
Top Praises:

120-night trial.

120-day price guarantee.

Multiple financing options.

Top Complaints:

Refunds and warranty claims are difficult.

Late delivery and uncooperative staff.

Looking for the best places to buy mattresses near you? Go to the website of any of the above top-rated mattress stores and find your local mattress store for the brand. For the best mattress delivery experience, avoid the worst mattress brands on our list like Mattress Warehouse, Macy's, and Mattress Firm.

American Mattress and SleePare are the best places to get a mattress if you're looking for variety and excellent customer service. Find the best deals near you and enjoy your mattress hunt!