Great customer service, I ended up buying a mattress from them last year. I didn't like the mattress after a few months of use, they worked with me to try and remedy the uncomfortableness of the mattress but I ended up deciding to make a full return which they had no issue accommodating. Robert was extremely helpful every step of the way.
15:16 08 Aug 22
We were dreading the process of mattress shopping, but with Valerio's help at SleePare it was actually enjoyable. It was great to have so many brands in one place, and Valerio had so much helpful advice to steer us in the right direction for our needs and budget. We landed on the Lull Luxe and were shocked when it arrived at our doorstep in just three days. Overall wonderful experience.
14:33 06 Aug 22
This place has great and has amazing selection of mattresses. Fazi helped me out and was really thorough at explaining the choices. This is hands down a great place to check out for bed mattresses.
21:53 31 Jul 22
Incredible experience! Valerio was extremely helpful in helping me find the perfect mattress. Fazi arranged the delivery for exactly when I needed it. A+ service!
18:10 27 Jul 22
Great selection of mattresses, with very well-informed and cheerful staff, and in some cases, better pricing than you can get ordering direct from the manufacturer. My only knocks on the place are that their business hours are unpredictable (Website says open on Thursdays at 4PM, but my experience says otherwise) and they seldom pick up the phone if you're looking to confirm hours or book an appointment. The Boston store has recently updated their hours on Google Maps; it would be great if the NYC store could do so too.
14:23 19 Jul 22
Great experience working with Fazi to find the right mattress!
03:39 19 Jul 22
Thank you Madina for the wonderful experience! Never thought that looking for a mattress can be so exciting. Sleepare is definitely the best mattress showroom in NYC!
03:25 19 Jul 22
I can highly recommend this place for its outstanding customer service! Our sales associate, Madina, was extremely knowledgeable and helpful and I can’t even imagine choosing the right mattress without such guidance. Thank you!
20:34 18 Jul 22
Got a lot of help from Madina Zauzanova. Madina recommended the perfect Mattress for me! Highly recommend!
20:01 18 Jul 22
What a wonderful experience! My partner and I were looking for a Queen-size hybrid mattress upgrade to our old bed, which had us visiting a few mattress maker shops in the city, but then we found SleePare after a recommendation on the internet. This was most ideal to us as they carry a large selection of companies and models. Upon entry, we met with Fazi, who greeted us and was so helpful and inviting the entire browsing experience. We probably spent a solid 45-60 minutes - and tested more than a handful of mattresses - on our first visit. We were allowed all the time that we needed to evaluate plus Fazi would come by and offer any additional information, recommendations (based on sleep style/preference), and was simply open to any questions we had. We left with two top choices and vowed to return ASAP to make that important purchase. Over the course of a couple of weeks, we found ourselves back again and low & behold, Fazi not only offered all of the information we could ask for, but she even remembered us!We ended up going with a Mlily mattress and Fazi ensured that we would get our new bed in the shortest amount of time possible without any extra fees incurred. We both agreed that this was a different sort of shopping experience and would recommend SleePare to anyone looking for a great selection of well-made mattresses. This experience made us realize just how nuanced (NOT complicated) and vital it is to invest in your sleep, and since then, we have been loving the comfort, support, and, most of all, quality of sleep - thanks to Fazi @ SleePare for helping us find our superb new mattress! A++++
18:00 18 Jul 22
Madina was super helpful. This place had prices that were comparable to online prices, but you also get the benefit of testing the product before purchasing. I purchased a Helix from here.
14:01 18 Jul 22
Madina was amazing and helped my family out so much! Her knowledge on mattresses was impeccable. I would highly reccomend !
02:02 18 Jul 22
Had a great experience here with Madina! She was extremely helpful and personable. Would definitely recommend to my friends in the market for a new mattress.
20:36 17 Jul 22
Fazi was amazing. Very helpful in her suggestions and patient with us as we decided. We got the perfect mattress.
19:21 17 Jul 22
My husband and I had been searching for a mattress for what seemed like forever. After multiple visits to Mattress Firm and countless hours spent online reading articles and watching YouTube reviews, we found SleePare. Fazi did a fantastic job in helping us find the perfect mattress. We really appreciated her friendliness and honesty as to which brands to steer clear of and which to explore. Not only did she keep the store open late for us, but she also accommodated our delivery schedule as we are in the middle of a move. Thanks again to Fazi- she rocks!
18:49 17 Jul 22
Fazi was very helpful and quickly placed my orders over the phone. She Clarified all my questions and was very responsive!
18:47 17 Jul 22
At Sleepare, Madina helped my wife and I choose the perfect mattress to suit our various needs and preferences. She gave us the time, space, and patience needed, to make a well thought out decision. We recommend Sleepare and Madina to any prospective mattress buyer.
18:31 17 Jul 22
Jo Don Orimaco
17:50 17 Jul 22
Mattress purchasing made easier and hassle-free. We were met with professional service and our sales professional, Fazi was extremely helpful.
17:48 17 Jul 22
Wonderful staff! Great customer service. We received our mattress well within the time frame quoted.
17:38 17 Jul 22
Fazi has been exceptionally helpful and welcoming. I have been having neck&shoulder pain as a side sleeper. She is a life-saver. She was very patient with us as we tried every mattress three times each. She explained little details of every mattresses! I dreaded going to mattress stores as it was another ticket to mattress hell. I have OFFICIALLY ESCAPED that loophole of doomed mattresses. Thank you Fazi and Sleepare team. No other mattress stores compare!
17:38 17 Jul 22
Fazi assisted my fiancé and me with picking out a mattress. We ended up testing all of the mattresses in the store and didn’t feel pressure during our visit. We purchased a mattress and had it delivered. Delivery was on time and very professional. To top it off, the prices at SleePare are lower than advertised by the mattress companies. It was a great experience. Thank you, everyone, at SleePare!
17:36 17 Jul 22
I had a great experience. I came in just to look at the dream cloud which I then planned to buy online. Fazi was so knowledgeable and helpful that I went with a different version than my original plan and bought it in store. She wasn’t pushy, gave space, and answered every question I had. I would recommend to everyone I know.
15:38 17 Jul 22
Great experience at the NYC store. Madina was very knowledgeable and was able to provide a recommendation based on my needs. Very happy with the results so far.
15:20 17 Jul 22
Great place to find a nice mattress! Madina was very helpful and knowledgeable and helped us pick the perfect mattress!
15:13 17 Jul 22
Madina was extremely helpful in helping me choose the right mattress
14:54 17 Jul 22
18:27 03 Jul 22
Madina helped me pick out an AMAZING mattress, it's definitely worth testing them out at the store before purchasing
17:49 03 Jul 22
Working with Tumi at Sleepare was great. She was very helpful in showing and explaining about the wide selection of mattresses. I purchased a good one and can't wait to try it.
20:54 02 Jul 22
Valerio was great! He treated us like family! I highly recommend SleePare for an enjoyable mattress experience!
00:02 30 Jun 22
Madina was incredible in helping us choosing the right mattress. She gave us plenty of time to sleep on each mattress and was not pushy at all. We had a very pleasant experience and ended up purchasing a mattress right away.
00:02 30 Jun 22
Strongly recommend coming here. Madina was very helpful throughout the time we spent there. Knows very well about their product, very detailed and never rushed us while we were trying the products out.Again, strongly recommend coming here.
22:50 29 Jun 22
It was my first time here and Madina helped me so much that I ended up coming back again. I highly recommend and especially receive help from Madina for great pillows and mattresses
20:13 27 Jun 22
A very pleasant and informative experience. I often feel rushed making large purchases but felt at ease testing and assessing the different types. Nigora was informative, patient, and conversational. A great environment for relieving the stress of a generally confusing market. Pleasantly surprised by the in store price advantages.
22:40 26 Jun 22
I can’t even describe how pleasant our experience at SleePare was! Madina was very knowledgeable, attentive and polite, I almost wish we could shop for a mattress more often with customer service like this. We received our mattress a few weeks ago, and even though it was back ordered SleePare customer support managed to get it on time. Thank you guys!
15:45 26 Jun 22
Loved our experience! There are so many options to choose from and Madina was so helpful in helping us make the right decision.
17:12 25 Jun 22
Went in hoping to learn more about what type of mattresses I like having no knowledge. The showroom was clean and the people there were extremely helpful, Medina was wonderful, she helped me compare different mattresses and point me in the right direction to find the best mattress for me. Even helped me find a pillow that I liked which I wasn’t even looking for!
17:12 25 Jun 22
The staff was extremely helpful and the selection was great. The delivery options are good too and they are very accommodating. Ask for Medina she was a super star
03:20 24 Jun 22
Valerio gave us an awesome experience today at sleepare! He gave us space to try the mattresses but also gave us great info about each one and instructed us to really take our time and feel it out. He had us laughing the entire time and made us feel like family! We’re so excited to get our new dreamcloud mattress!
15:51 17 Jun 22
We had the best experience with Medina, great service, very informative, the lighting fits perfectly to the intimate checking of mattresses and we got the privacy to do so. Totally recommend!
23:16 22 May 22
Great service, busy place and with the discount offered I bought my mattress here.
19:45 21 May 22
Nigora was amazing! She understood our needs and helped us narrow our search. She patiently helped us throughout the process, which help is with our purchase. Definitely recommend this place and request for her assistance!
19:41 21 May 22
Professional service and friendly folks. HIGHLY RECCOMEND when buying a mattress!
17:28 21 May 22
The queen-size mattress that I purchased last year is still in a perfect condition. It has pressure-relief and motion isolation features. I like the patterns and softness of the surface. Thanks Fazi for the recommendation and great service!
16:57 21 May 22
Great mattresses. You will sleep like a baby!
16:34 21 May 22
Best store to try online mattresses. Salesperson wasnt pushy and actually tried to find the mattress for my need. Also, definitely try their cooling Mlily, i was just impressed!
16:00 21 May 22
14:33 21 May 22
Love the entire experience! The staff was very knowledgeable and kind to show me every single mattress they have in the showroom. And after six months of search for a PERFECT mattress- I was able to find the best one for me!)) The best mattress showroom in NYC!