SleePare's Return
and Exchange Policy

Try ANY Mattress For 100 nights

Free Returns. No Regrets. Guaranteed.
We want you to be 100% satisfied with your purchase.

Industry-Leading 100 Night Trial

We want you to feel confident in your mattress and have enough time to adjust to your upgraded sleep system.

Take Full Advantage of Risk-Free 100 day Trial

Develop a deep and extensive understanding of your mattress at your own pace, in the privacy of your home, night after night.

Try Your Mattress For At Least 30 Days

Sleep experts agree that a mattress needs at least 30 days to break in and adjust to your body.

Industry-Leading 365 Night Trial

Fall in Love With Your Sleep
Or
Return Your Mattress Anytime Within 100 Days

We strive for your satisfaction. Therefore, we accept mattress returns and exchange for FREE within the 100 days of purchase.

No questions asked!

What our Customers Say About Us

100 Days Return Policy Guarantees
Smart Mattress Choices

Life rarely gives you a second chance — but we do! Our extended trial period is to make sure you are not stuck with a wrong choice. Sleep experts suggest 30, but we give you 100 days to decide if you love your mattress or wish to return it!

Research, Some More!

Research, Some More!

Assess your new mattress without any pressure of deadlines, and if you get any second thoughts, you have an entire 100-nights to explore more options, research some more, and get the best sleep you deserve.

Risk-Free Return/Exchange

Risk-Free Return/Exchange

Either you love your mattress or we take it back for free. We give you 100 days to make up your mind without any pressure of deadlines or deductions.

Unhappy With Your Purchase But Unable to Decide? Let's Help You Make Up Your Mind!

Some of the common causes of mattress returns are:

New Mattress Is Firmer Than Tested In Showroom

A new mattress, right out of the box, feels firmer because it takes at least 30 - 60 nights to break in. Floor models in showrooms feel softer because they are already broken in. The more you use your mattress, the quicker it breaks in.

Got A Cooling Mattress But Retains Heat

Thick sheets and mattress protectors can increase heat retention in a cooling mattress. Moreover, you can invest in a cooling mattress pad or topper. Also, consider using a slatted bed foundation to improve cooling before you decide to return your new mattress.

Uneven or Poor Mattress Support

The mattress support core might not be at fault. Inspect your bed foundation instead. If your box spring is old or the slats in your foundation are more than 3 inch wide, consider adding a bunkie board or invest in a new bed base compatible with your mattress.

Return/Exchange Policies

Return Policy

Mattress

Return Policy
You may return your mattress for a full refund within 100 nights after mattress delivery. We require you to test the mattress for at least 30 nights before initiating a return. Your trial period begins with your delivery confirmation date.

If you wish to return an unopened mattress, contact us within 100 nights, and we will send you a return shipping label. Unopened returns must be sent back to SleePare AI.

Please call +1 347 425 6001 to initiate a return.

Exchange Policy
During your 100 day trial, you can exchange your mattress once with any mattress of your choice. To exchange your mattress, please follow SleePare's return policy procedure. Once you receive your full refund, you may then place a new order for the mattress you want in exchange.

Please call +1 347 425 6001 to initiate an exchange.

*You can avail only one mattress return or exchange per customer, household, or delivery address.

Pillow

Can be returned by the customer to any sleepare store within 14 days of receiving the products, only if unopened and unused.

Unfortunately due Covid-19 concerns we are unable to make any exceptions.

Foundation

Can be returned by the customer to any sleepare store within 14 days of receiving the products, only if unopened and unused.

Unfortunately due Covid-19 concerns we are unable to make any exceptions.

Bed Frames and Headboards

Can be returned by the customer to any sleepare store within 14 days of receiving the products, only if unopened and unused.

Unfortunately due Covid-19 concerns we are unable to make any exceptions.

Sheets

Can be returned by the customer to any sleepare store within 14 days of receiving the products, only if unopened and unused.

Unfortunately due Covid-19 concerns we are unable to make any exceptions.

Mattress Protector

Can be returned by the customer to any sleepare store within 14 days of receiving the products, only if unopened and unused.

Unfortunately due Covid-19 concerns we are unable to make any exceptions.

Adjustable Base

Can be returned by the customer to any sleepare store within 14 days of receiving the products, only if unopened and unused.

Unfortunately due Covid-19 concerns we are unable to make any exceptions.

Have a Return or Exchange?

Our friendly support team will assist you throughout the return and exchange process and make it simple and quick for you.

Give us a call to start the process.

Customer Service Hours:

Mon - Fri, 10AM - 8PM

Call Us:

+1 347 425 6001

Terms and Conditions

  • Only one return of any product per customer, household, and/or delivery address.
  • You will be refunded for the cost of the mattress (less any discounts).
  • To receive a full refund, your product must be undamaged, unwashed, and spotless.
  • In case of a damaged product, a partial refund may be sought (subject to the details of damages incurred).
  • All returns are valid for the first order only. No refunds or returns will be granted after 100 nights.
  • White-Glove delivery charges are non-refundable. ($200 for Tysons and $150 for NY)