SleePare's Return
and Exchange Policy

Try ANY Mattress For 100 nights

Free Returns. No Regrets. Guaranteed.
We want you to be 100% satisfied with your purchase.

Industry-Leading 100 Night Trial

We want you to feel confident in your mattress and have enough time to adjust to your upgraded sleep system.

Take Full Advantage of Risk-Free 100 day Trial

Develop a deep and extensive understanding of your mattress at your own pace, in the privacy of your home, night after night.

Try Your Mattress For At Least 30 Days

Sleep experts agree that a mattress needs at least 30 days to break in and adjust to your body.

Industry-Leading 365 Night Trial

Fall in Love With Your Sleep
Or
Return Your Mattress Anytime Within 100 Days

We strive for your satisfaction. Therefore, we accept mattress returns and exchange for FREE within the 100 days of purchase.

No questions asked!

100 Days Return Policy Guarantees
Smart Mattress Choices

Life rarely gives you a second chance — but we do! Our extended trial period is to make sure you are not stuck with a wrong choice. Sleep experts suggest 30, but we give you 100 days to decide if you love your mattress or wish to return it!

Research, Some More!

Research, Some More!

Assess your new mattress without any pressure of deadlines, and if you get any second thoughts, you have an entire 100-nights to explore more options, research some more, and get the best sleep you deserve.

Risk-Free Return/Exchange

Risk-Free Return/Exchange

Either you love your mattress or we take it back for free. We give you 100 days to make up your mind without any pressure of deadlines or deductions.

Unhappy With Your Purchase But Unable to Decide? Let's Help You Make Up Your Mind!

Some of the common causes of mattress returns are:

New Mattress Is Firmer Than Tested In Showroom

A new mattress, right out of the box, feels firmer because it takes at least 30 - 60 nights to break in. Floor models in showrooms feel softer because they are already broken in. The more you use your mattress, the quicker it breaks in.

Got A Cooling Mattress But Retains Heat

Thick sheets and mattress protectors can increase heat retention in a cooling mattress. Moreover, you can invest in a cooling mattress pad or topper. Also, consider using a slatted bed foundation to improve cooling before you decide to return your new mattress.

Uneven or Poor Mattress Support

The mattress support core might not be at fault. Inspect your bed foundation instead. If your box spring is old or the slats in your foundation are more than 3 inch wide, consider adding a bunkie board or invest in a new bed base compatible with your mattress.

Return/Exchange Policies

Return Policy

Mattress

Mattress production and delivery have a significant "footprint" on our planet. Please, let's all be responsible to our world when initiating returns and exchanges. In case the mattress is too soft or firm, our team might offer you a free topper to try and adjust the firmness and solve the problem. Please do give that a chance, as it will not affect your trial period.

Return Policy
Each one of our mattresses is backed with a 100 night or more (depending on brand policy) trial period for you to test out your mattress. If you wish to initiate a return you may contact our customer support team, which will send you a form to fill out. Upon submitting the form within the trial period, we will begin to process your return. .

The mattress must be returned to the showroom, undamaged, unwashed, and spotless. The mattress may be returned to any SleePare location for your convenience. If you cannot return the mattress to a showroom, SleePare can schedule a pick-up, for a fee of $100, which will be deducted from the refund amount. If the mattress is located more than 40 miles away from a SleePare store, we may ask you to donate the mattress for a full refund.

Please call +1 347-980-0044 to initiate a return.

Exchange Policy
During your trial period, you may exchange your mattress once, for free with any mattress offered in the SleePare stores. To exchange your mattress, please follow SleePare's return policy procedure. In order to place an order for an exchange mattress, customers are required to give a $500 returnable deposit. Form and deposit have to be completed before the end of the trial period. This deposit will be refunded, plus/minus any cost difference between the original and exchanged mattress. SleePare offers one Return/Exchange per customer/household.

Please call +1 347-980-0044 to initiate an exchange.

*You can avail only one mattress return or exchange per customer, household, or delivery address.

Pillow

All mattress accessories, including any foundations, adjustable bases, headboards, sheets, pillows, toppers, mattress protectors and other accessories can be returned by customers to the appropriate locations within 14 days of purchase. Providing that said merchandise has been unopened and is in its original packaging.

Foundation

All mattress accessories, including any foundations, adjustable bases, headboards, sheets, pillows, toppers, mattress protectors and other accessories can be returned by customers to the appropriate locations within 14 days of purchase. Providing that said merchandise has been unopened and is in its original packaging.

Bed Frames and Headboards

All mattress accessories, including any foundations, adjustable bases, headboards, sheets, pillows, toppers, mattress protectors and other accessories can be returned by customers to the appropriate locations within 14 days of purchase. Providing that said merchandise has been unopened and is in its original packaging.

Sheets

All mattress accessories, including any foundations, adjustable bases, headboards, sheets, pillows, toppers, mattress protectors and other accessories can be returned by customers to the appropriate locations within 14 days of purchase. Providing that said merchandise has been unopened and is in its original packaging.

Mattress Protector

All mattress accessories, including any foundations, adjustable bases, headboards, sheets, pillows, toppers, mattress protectors and other accessories can be returned by customers to the appropriate locations within 14 days of purchase. Providing that said merchandise has been unopened and is in its original packaging.

Adjustable Base

All mattress accessories, including any foundations, adjustable bases, headboards, sheets, pillows, toppers, mattress protectors and other accessories can be returned by customers to the appropriate locations within 14 days of purchase. Providing that said merchandise has been unopened and is in its original packaging.

What would happen if I got free items with my purchase?

In case of an Exchange, you will keep all free items given to you. In case of a Return, any free items accepted with a mattress purchase should be returned with it. Please note that pillows, sheets, mattress protectors and other bedding accessories have different return requirements and can only be returned if unused or unopened. In case any items can not be returned because they were opened, their SleePare retail value will be deducted from the refund that you receive

To initiate an exchange or a Return, please contact our customer service at.

+1 347-980-0044

Terms and Conditions

  • Only one return of any product per customer, household, and/or delivery address.
  • You will be refunded for the cost of the mattress (less any discounts).
  • To receive a full refund, your product must be undamaged, unwashed, and spotless.
  • In case of a damaged product, a partial refund may be sought (subject to the details of damages incurred).
  • All returns are valid for the first order only. No refunds or returns will be granted after 100 nights.
  • White-Glove delivery charges are non-refundable.($190 for all 5 stores)