Buying a mattress online can feel uncertain — but the Casper mattress return policy makes it easier with a 100-night risk-free trial. Whether you’re wondering how returns work, what’s refundable, or where you can try a Casper mattress in-store, this guide answers it all.
In this guide, you’ll learn:
- How Casper’s 100-night trial works
- How to return your mattress (step-by-step)
- What refunds you can expect
- Warranty details after the trial
- Answers to the most common return questions
How the Casper Mattress Return Policy Works
Casper offers a generous 100-night sleep trial on all Casper mattresses purchased directly through their website. You can try the mattress at home, sleep on it for over three months, and decide if it’s right for you.
To be eligible for a return, you must sleep on it for at least 30 nights. This adjustment period is mandatory and helps your body adapt to the new surface.
Here’s how the trial period works across different Casper products:
Trial Period by Product
Casper Mattress Return Process
The Casper returns policy is designed to be free, easy, and completely online — the process is simple to navigate, even if you’ve never returned a mattress before. The brand is known for easy returns with zero repackaging required — just schedule a pickup, and you're done. Best of all, returns are free within the continental U.S., no hidden costs or restocking fees.
How to Return a Casper Mattress
- Wait at least 30 nights from delivery.
- Email support@casper.com with your order number.
- Casper schedules a free pickup from your home.
- Once the product is collected, your refund is processed.
Refunds are typically processed within 5–10 business days after Casper confirms pickup or receives the item.
You do not need the original box, and Casper handles pickup logistics. Most returned mattresses are donated or recycled.
│For the most up-to-date information, you can also view the official Casper return policy.
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Casper Return Fees & Policy Overview
Here’s what to expect in terms of return costs:
Refund Eligibility & Process
To qualify for a refund:
- You must have bought the product from casper.com
- You must wait 30 nights and return within 100 nights
- The product must be clean, undamaged, and donatable
- Casper allows two returns per product type per household
After your 100-night trial ends, the Casper mattress warranty provides additional coverage for up to 10 years. It protects you against manufacturing defects and structural issues, giving you long-term confidence in your purchase.
Refund Options
- Refunded to your original payment method
- If your card is closed, refunds are issued via PayPal or wire transfer
- Most refunds are issued within 5–10 business days
You'll receive an email once your refund is processed. Bank processing times may vary.
💡 Not sure if Casper is right for you?
See how it compares to other brands in our Nectar Mattress Return Policy Guide — same 100-night trial, but different return rules.
Casper Warranty Overview
Beyond the trial, Casper backs its products with a solid warranty policy. Here's a quick overview:
Warranty by Product
What’s Covered
- Indentations deeper than 1 inch
- Cracks or flaws in foam layers
- Manufacturing issues in covers or zippers
What’s Not Covered
- Normal wear and tear
- Damage from misuse or incorrect support base
- Comfort issues after trial period
Proof of purchase is required to submit a claim.
Casper Mattress Return FAQs
Can I return a Casper mattress after sleeping on it?
Yes. Casper allows returns after the initial 30-night adjustment period and within the full 100-night trial. This gives your body enough time to adapt to the mattress before you decide. If it’s not the right fit, simply contact Casper support and they’ll handle the pickup and refund.
Do I need the original packaging to return?
No, Casper does not require you to keep or reuse the original box. Mattresses expand and can’t be compressed again, so returns are handled without repacking. Just ensure the product is clean, undamaged, and eligible for donation or recycling. Casper will schedule a pickup and manage the rest.
Can I return a Casper product bought elsewhere?
Casper’s return policy applies only to purchases made directly from casper.com. If you bought your mattress from Amazon, Target, or a third-party retailer, you’ll need to follow that store’s return process. The trial period and conditions may differ depending on where you purchased the product.
How do I return a pillow or bedding item?
Casper accepts returns of most pillows and bedding within 30 days. To start the process, contact their support team to receive a prepaid UPS return label. You’ll need to package the item yourself and drop it off at a nearby UPS location. Unopened or gently used items are preferred for donation purposes.
What’s not refundable?
Casper does not refund shipping fees, gift card payments, or the value of discount codes. Additionally, clearance and “Final Sale” items cannot be returned or exchanged. Products that are damaged, soiled, or used inappropriately may also be ineligible for a refund.
Are returns free in the U.S.?
Yes, mattress returns are completely free within the continental U.S. Casper arranges a home pickup. There’s no repacking required.
What happens to returned mattresses?
Casper donates used mattresses where possible. If donation isn't an option, they recycle them. It’s all part of their sustainable return system.
How many Casper products can I return?
You can return two of each product type per household. This includes mattresses, pillows, and accessories. More than that may not be accepted.
How long does it take to get a refund?
Once your product has been picked up or returned and verified, your refund is typically processed within 5–10 business days. The credit will go back to your original payment method, or via PayPal or wire transfer if the card is no longer valid. You’ll receive an email confirmation once the refund has been issued.
Is it hard to return a Casper mattress?
Not at all. Casper has streamlined the return process to make it as hassle-free as possible. Just send a quick email to their support team with your order number, and they’ll take care of the scheduling, pickup, and refund. There’s no need to repackage the mattress or deal with third-party carriers.
Still Have Questions?
Need help with your Casper mattress return — or want to test one in person before buying?
Our team at SleePare is here to guide you through the process, or let you compare Casper side-by-side with other top-rated mattresses in our showroom.
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Meet The Author:
Shanir Kol
Shanir Kol, founder and CEO of SleePare, pioneered the “Try and Buy” model in eCommerce, enhancing mattress shopping by combining in-store trials with online purchases. Launching in 1999, his company focuses on customer satisfaction and eco-friendly practices, aiming to minimize mattress waste and expand sustainably.