Buying a mattress online can feel uncertain — but GhostBed makes it easier with a 101-night risk-free trial. Whether you're wondering about the return process, what's refundable, or if exchanges are possible, this comprehensive guide covers everything you need to know.
In this guide, you'll learn:
- How GhostBed's 101-night trial works
- What you can and can't return
- Step-by-step return instructions
- Refund policies and timing
- Answers to the most common questions
How the GhostBed Return Policy Works
GhostBed offers a 101-Night Sleep Trial on all mattresses purchased directly through their website, but only for customers in the contiguous 48 United States. You must try the mattress for at least 30 nights before requesting a return — this break-in period is required to give your body time to adjust to the new sleep surface and let the mattress break in.
If you decide the mattress isn't right for you after the 30-night minimum, you can initiate a return anytime before night 101. GhostBed will work with you to coordinate donation of your mattress to a local charity or recycling.
Please note that orders shipped to Alaska or Hawaii are not eligible for the 101-Night Sleep │Trial and cannot be returned.
Trial Period by Product
GhostBed Mattress Return Process
GhostBed makes returns simple with a straightforward process. The brand coordinates pickup and donation at no cost to you, and there are no return shipping or restocking fees.
Sleep on it for at least 30 nights Contact support@ghostbed.com Schedule free donation pickup Receive your refund within 3-5 business days
How to Return a GhostBed Mattress
- Sleep on your GhostBed for at least 30 nights from the delivery date.
- Email support@ghostbed.com with your order number and reason for return.
- GhostBed will arrange a pickup date with a local donation partner.
- Once the pickup is confirmed, your refund will be processed.
The GhostBed team handles all the logistics — you don't need to keep the original box or repackage the mattress. Most returns are donated to local charities when possible.
For the most up-to-date information, you can also view the official GhostBed return policy.
Want to Try GhostBed Before Buying?
GhostBed gives you 101 nights to decide at home, but at SleePare, you can test a GhostBed mattress in-store before committing.
Compare GhostBed to other top brands, ask your questions, and get expert guidance — all in a relaxed setting.
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GhostBed Return Fees & Policy Overview
Here's what to expect in terms of return costs:
Refund Eligibility & Process
To qualify for a refund:
- You must have purchased directly from ghostbed.com
- You must wait 30 nights and request a return before night 101
- You must submit all required documentation within 30 days of making your return request
- You must be in the contiguous 48 U.S. states
- Limited to one mattress return per household and per person
For your refund calculation, keep in mind:
- Promotions and/or discounts will result in an adjusted refund amount
- Non-refundable items, recycling fees, extended warranties, and White Glove add-ons are not refunded
- For the GhostBed Massage Mattress, you'll need to return the cover and electronics with a provided prepaid FedEx label
Refund Options
- Refunded to your original payment method
- If you used financing, refund will be applied to your financing account
- Most refunds are issued within 3-5 business days after donation confirmation
- You'll receive an email once your refund is processed
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💡 Not sure if GhostBed is right for you? Check out our Nectar Mattress Return Policy Guide to compare — or browse the full mattress return policy overview for side-by-side details on top brands.
GhostBed Warranty Overview
Beyond the 101-night trial, GhostBed backs its products with impressive warranties. Here's a quick overview:
Warranty by Product
What's Covered
- Indentations deeper than 1 inch
- Cracks or splits in the foam
- Manufacturing defects in materials and workmanship
- Issues with the mattress cover (zippers, seams)
What's Not Covered
- Normal softening of foam over time
- Comfort preference changes
- Damage from improper support or foundation
- Stains, burns, or signs of misuse
Proof of purchase is required to submit a warranty claim.
GhostBed Mattress Return FAQs
Can I return a GhostBed mattress after sleeping on it?
Yes. GhostBed allows returns between nights 30 and 101 after delivery. You must try the mattress for at least 30 nights before requesting a return. This break-in period is required as your body needs time to adjust to a new sleep surface.
Do I need the original packaging to return?
No, GhostBed does not require the original box or packaging materials for returns. Once expanded, the mattress can't be compressed again anyway. GhostBed's return partner will pick up the mattress as-is from your home.
How do I return pillows or bedding items?
For smaller items like pillows and bedding, contact GhostBed customer support to request a prepaid return label. Items must be in like-new condition and returned within the 101-night trial period. Repackage the items securely and drop them off at a shipping location.
What's not refundable?
GhostBed does not refund shipping fees, setup services, or the value of discount codes. Additionally, adjustable bases, clearance items, and products labeled "Final Sale" cannot be returned or exchanged. Products shipped to Alaska, Hawaii, or Canada are also not eligible for return.
Are returns free in the contiguous U.S.?
The GhostBed return process is free for customers in the 48 contiguous United States. There are no return fees for mattresses during the 101-night trial. However, there are some exceptions:
- For unopened mattresses, there's a 15% restocking fee
- Pillows will need to be shipped back at your expense and will incur a small restocking fee
- Non-refundable items, recycling fees, extended warranties, and White Glove delivery won't be included in your refund
Also note that orders shipped to Alaska or Hawaii are not eligible for the sleep trial or returns.
What happens to returned mattresses?
GhostBed makes efforts to donate returned mattresses to local charities whenever possible. As they explain, since the mattress is still basically brand-new, it makes a perfect donation. Some of the charitable organizations they frequently work with include Salvation Army, Goodwill, and Habitat for Humanity.
This approach creates a win-win situation - instead of the mattress going to a landfill, someone in need receives a nearly new mattress. In locations where donation isn't possible, mattresses may be recycled.
How many GhostBed products can I return?
GhostBed limits returns to one mattress per household and per person. This policy helps prevent misuse of their trial period and ensures the program remains sustainable.
How long does it take to get a refund?
Once GhostBed confirms your mattress has been donated, your refund is processed within 3-5 business days. The credit will appear on your original payment method, though timing may vary depending on your bank or credit card company's processing schedule.
Still Have Questions?
Need help with your GhostBed mattress return - or want to test one in person before buying?
Our team at SleePare is here to guide you through the process or let you compare GhostBed side-by-side with other top-rated mattresses in our showroom. Visit a SleePare showroom near you and test it out in person. Our experts are here to help.
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Meet The Author:
Shanir Kol
Shanir Kol, founder and CEO of SleePare, pioneered the “Try and Buy” model in eCommerce, enhancing mattress shopping by combining in-store trials with online purchases. Launching in 1999, his company focuses on customer satisfaction and eco-friendly practices, aiming to minimize mattress waste and expand sustainably.