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Blog > DreamCloud Mattress Return Policy (2025 Guide)
Buying a mattress online can be a big decision — but the DreamCloud return policy makes it easier with a 365-night risk-free trial. Whether you’re wondering how returns work, what’s refundable, or what happens to your promotional items, this guide has the answers.
In this guide, you’ll learn:
DreamCloud gives you a full 365-night sleep trial on mattresses purchased directly through their website. You can try the mattress for an entire year, and if it’s not the best sleep of your life, you’re eligible for a full refund.
To qualify for return, you must sleep on the mattress for at least 30 nights, and the product must be in donatable condition. The return request must be submitted within 365 days of delivery, and you must provide all requested documentation within 30 days of your request.
| Product Type | Trial Period | Notes |
|---|---|---|
| Mattresses | 365 nights | 30-night minimum before return |
| Adjustable Base | 50 nights | Includes 3-year warranty |
| Platform Bed | 50 nights | Returnable if in good condition |
| Bed Frame w/ Headboard | 50 nights | Returnable with 3-year warranty |
| Metal Bed Frame | 50 nights | Returnable in original condition |
| Pillows | 30 nights | Must be clean and undamaged |
| Sheets & Mattress Protector | 30 nights | Only returnable if unopened in original packaging |
| Clearance Items | Final Sale | Not eligible for return or refund |
DreamCloud’s return process is designed to be flexible and low-stress. The brand offers a full refund if the mattress is eligible for donation and all policy conditions are met.
│For the most up-to-date information, you can also view the official DreamCloud return policy.
DreamCloud offers a full year to decide at home, but at SleePare, you can try the mattress in-store before committing. Test DreamCloud side-by-side with other top-rated brands and get help from our sleep experts in a relaxed setting.
Here’s what to expect in terms of return eligibility and exclusions:
| Return Type | USA | Canada |
|---|---|---|
| Mattress Return | ✅ Free (excludes shipping, WGS) | ❌ Not eligible |
| Accessories | ✅ Only unopened (30 days) | ❌ Not listed |
| Adjustable Base | ✅ Within 50 days if unopened | ❌ Not eligible |
| Trial Period | 365 nights (30-night minimum) | ❌ Not available |
| White Glove Service | ❌ Non-refundable | ❌ Non-refundable |
To qualify for a refund:
DreamCloud refunds the full product value (minus discounts, shipping fees, and White Glove Service). Promotional items do not need to be returned, and their value won’t be deducted.
💡 Not sure if DreamCloud is right for you?
See how it compares to other brands in our [Bear Mattress Return Policy Guide] — similar trial, but different refund rules.
Beyond the trial, DreamCloud offers a Lifetime Warranty on all mattresses, giving you long-term confidence in your purchase.
Proof of purchase is required to file a warranty claim.
Yes, DreamCloud offers a generous 365-night trial. You must try the mattress for 30 nights before starting a return. Returns must be completed before the end of the trial period and the mattress must be in donatable condition.
No, DreamCloud does not require original packaging for mattress returns. The item simply needs to be clean, undamaged, and suitable for donation. You do need to provide all required documentation.
Yes — DreamCloud allows returns on unopened pillows, sheets, and protectors within 30 days. Opened items cannot be returned due to hygiene standards. Refunds are processed after return approval.
DreamCloud’s adjustable base is returnable within 50 days of delivery. It must be in new condition and returned within the trial window. It also includes a 3-year warranty.
You can keep, donate, return, or dispose of promotional items received with your mattress. DreamCloud won’t deduct their value from your refund. Opened promotional items cannot be returned.
Returns are free, but shipping and White Glove Service fees are non-refundable. DreamCloud arranges the pickup and return. You’ll receive your refund once the product is confirmed.
If you don’t submit all required documents within 30 days of your return request, the return will be canceled. You can restart the process if still within your trial period. Be sure to respond quickly to any Customer Care requests.
Refunds are typically processed within 5 to 10 business days once the item is picked up. The money is returned to your original form of payment. You’ll receive an email confirmation when the refund is complete.
DreamCloud does not refund shipping fees, White Glove Service, or the value of discount codes. Only the mattress or product price is eligible for refund. Clearance items are not returnable.
Not at all. DreamCloud’s return process is customer-friendly and fully guided. Just call customer service, meet the trial conditions, and they’ll handle the rest.
Need help with your DreamCloud return — or want to try one in person before you commit?
Our team at SleePare can guide you through the process or let you test DreamCloud side-by-side with other luxury mattresses. Visit our showroom and get expert advice in a relaxed, no-pressure environment.
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Meet The Author:
Shanir Kol
Shanir Kol, founder and CEO of SleePare, pioneered the “Try and Buy” model in eCommerce, enhancing mattress shopping by combining in-store trials with online purchases. Launching in 1999, his company focuses on customer satisfaction and eco-friendly practices, aiming to minimize mattress waste and expand sustainably.