Do I need an appointment to test the mattresses?

While its best to make an appointment for a more personalized experience, youre free to drop by the store at any time to test any of our mattresses.

Can I book an after-hours appointment at your NYC showroom?

If you cannot come in during regular business hours, please call our showroom at (347) 307-7096 to see if we can schedule an appointment during off hours.

Where can I find a SleePare mattress store near me?

Our Manhattan SleePare showroom is located at 218 West 30th St.

Can I test your mattresses in NYC for free?

Yes. SleePare does not charge to visit our showroom and test products. Our dedicated team works hard to help you find the best mattress. Once you finalize your selection, you can order online yourself, or with the assistance of our trained staff.

Is the NYC showroom kid or pet friendly?

SleePare welcomes children and pets on leashes.

Is your showroom ADA compliant?

Yes. Our showroom is wheelchair accessible and ADA compliant.

How Can I Return My Birch Mattress?

Each mattress at SleePare comes with 100 nights or more in-home trials as per the brand policy. So you can once only return or exchange your original purchase if you are unsatisfied with your choice. All you need to do is contact our support team for the desired form. Once you submit the form, we will proceed with your return order. However, make sure the submission is within the set trial time.

I've bought the wrong mattress. Can I exchange it?

You can exchange your original mattress once only with any available brand during the trial period. To initiate the process, customers need to deposit a $500 returnable fee to cover the cost difference of the new mattress. Once done, the remaining amount will be refunded, resulting in a final sale with a valid warranty.

Do you offer Free shipping?

Yes, we offer free shipping nationwide.

Birch Mattress Store New York City| Birch By Helix

Best Birch Mattress Store In NYC By Customer Reviews

Google Rating
4.8
Based on 699 reviews
SleePare Mattress store, Saatva mattress, Purple, Leesa, Nectar
4.8
jax deluca
19:19 23 Apr 24
Who knew mattress shopping could be so fun?! Valerio at SleePare is a true gem. He was so patient with all our questions—and, in a seemingly endless sea of mattress choices, he was incredibly knowledgeable in directing us to the types of mattresses that would best fit our needs (all the while keeping us entertained and having fun!). We highly recommend SleePare and working with Valerio to solve your sleep needzZzZs!
Manjistha Lakhotia
22:22 21 Apr 24
Valerio was really nice and I was able to browse a bit by myself and didn’t feel really pressured or anything to choose!
Tracy Landauer
11:49 18 Apr 24
Incredibly helpful and well informed!
Maeshal Abid
15:52 12 Apr 24
Was super helpful comparing all the different mattresses! Valerio was incredibly knowledgeable and offered great insights/advice - would highly recommend!
Trang Bui
19:45 11 Apr 24
Valerio is wonderful, A++! I wasn't sure what I was looking for in a mattress but he was incredibly knowledgeable and helped me make the best decision. Thank you Valerio for being so kind and welcoming!
Alex Monroe
23:16 07 Apr 24
We wanted to buy a helix mattress and so glad we came in to try it first. Raveena was extremely helpful and helped us figure out what was just right. Be sure to come here - don’t just buy blindly online!
W Scott Horne
18:53 04 Apr 24
I found SleePare through a website and didn’t know what to expect. Fortunately, I was assured of good help when I met Valerio. He is very knowledgeable and easy to work with. He deciphered all the various aspects of the mattresses and helped me determine the best type for my needs. He was very patient as I went through the buying process testing beds and making my purchase.Thank you, Valerio
Vicente de la Torre
21:36 31 Mar 24
Valerio was incredible at navigating for us the moment we stepped into the store. Super friendly and transparently presented all the options and prices helping us make the optimal mattress choice in a pleasant environment.
Jen Reilly
14:03 24 Mar 24
I had such a blast shopping for a mattress! My friend and I met Valerio and bonded over life which led to us then bonding over trying mattresses. I ended up choosing an M Lily and have been sleeping so well!
micah topping
15:45 19 Mar 24
We had a great experience with Valerio at SleePare! A mattress is a big decision but we had no idea what we wanted or needed. Shopping with Valerio was a lot of fun, but he was also very patient in educating us on all that goes into selecting a mattress. We are happy with our purchase and the service we received from Valerio and the team at SleePare.
Perla Jimenez
20:34 15 Mar 24
We had the best experience. I don’t think you get costumer service like this anymore. Valerio took his time to explain everything of EVERY single mattress and answer and every silly questions we had. We ended up getting a mattress right there. He the best.
Linda
00:41 13 Mar 24
Michelle Flores Garcia
18:54 11 Mar 24
Amazing experience at this store and it’s all thanks to Valerio! He’s super knowledgeable, friendly, and kind. My partner and I had no clue what mattress to get but Valerio made the process extremely easy and we’re very happy with our purchase. Highly recommend.
Petra Bateman
14:27 04 Mar 24
My partner and I had a really lovely experience at SleePare's NYC location. We worked with Rory, who was great — super knowledgable on their selection of mattresses and never felt overly "sales-y", which we really appreciated.
Aaron M
01:09 01 Mar 24
Rory is great. He listened to my needs and presented a range of suitable options, without trying to upsell or pressure at all. Fantastic service. Also a great showroom with good variety (and the only place in NYC that has Winkbeds which I was keen to try after reading many good online reviews).thanks!Edit: went back today to make final decision and purchase and had a lovely experience with Valerio also. This place only seems to employ wonderful humans! Highly recommended
Yuliya Dzyuban
04:09 26 Feb 24
I had a great experience at SleePare. Valerio was very attentive and helped to find the mattress that is right for me. He took great care in placing my order and double checking everything. I’m looking forward to trying my new mattress!
Jackie Abifadel
01:43 25 Feb 24
We had a great experience with Valerio! He was very knowledgeable and helped us find the perfect mattress without making us feel pressured into anything. After weeks of searching in Manhattan, we finally found the right mattress at SleePare without even having to book an appointment. Definitely would recommend!
Nicolet Schenck
23:03 20 Feb 24
Thanks to the cozy atmosphere and to Rory’s inviting service, we felt very comfortable to relax and fully adjust to each mattress. He gave us the right amount of help and attention, while he also left us alone to experience the selection. I’d recommend this store to any friend looking to find a new mattress. We feel we are in good hands with SleePare. They are much more personal and flexible than Mattress Firm. Now we will see how the Helix holds up to the hype!
Ardavan Arfaei
22:59 20 Feb 24
Rory was very pleasant and helpful and also laid back, making it a great experience.Super chill vibes, perfect for trying out mattresses. Great selection.
David Andrew
00:33 19 Feb 24
I had a great experience here - Valerio was completely focused on finding the right mattress for me. He did a great job listening to me as well as explaining each mattress's features. I feel confident about my choice.
Leslie Rotman Sackman
22:31 18 Feb 24
Wonderful service from Rory. Relaxing, no pressure and good follow-up.
Miles
20:53 18 Feb 24
Absolutely impeccable service. Without exception, all the staff here will go above and beyond.
Anne Gimbel
21:33 17 Feb 24
Great experience Rory was super friendly and helpful! Makes it really easy to try mattresses you’ve heard about online.
Jennifer Glueck Bezoza
19:05 13 Feb 24
Good selection and I got a deal efficiently!
Kathleen Y
23:34 12 Feb 24
SLEEPARE MATTRESS STORE in New York City is definitely a "Go To" Showroom for trying out and comparing various mattresses and power adjustable bases. It was great to be able to try out the different mattresses, which are usually ordered online to see if that particular mattress is one that is suited for your individual needs. Favi, the store manager, was the representative who assisted us! SHE WAS ABSOLUTELY PHENOMENAL! She was very low-key and knowledgeable about the various products available. Because we already knew which specific product we wanted to try out, Favi provided us with the opportunity to lie down on this particular mattress, which is typically purchased online. She reviewed the various features of this product and the lifetime warranty feature for both the mattress and power adjustable base, as well as the complimentary promotional items that come with the purchase of this product. Favi provided exceptionally courteous, professional, and personable service when ordering the items. When we had an issue with the promotional item not being received, Favi went out of her way to make sure to correct this error. She took action on this immediately and had her staff contact us efficiently with both a phone contact and follow-up email to inform us of the tracking order for the non-received item. Favi represents her business well as she will go above and beyond to assist you with the order, and follow-up was exceptional! If more people in the business world provided this type of impeccable service, we would be happier consumers! We would definitely recommend purchasing a mattress at Sleepare in NYC. Favi is an outstanding store manager! Kathleen Y., from Colorado, visiting NYC when mattress and adjustable power adjustable base was ordered by Favi.
Oleg Raginskiy
03:34 12 Feb 24
SleePare surely gives you best experience purchasing new mattress.Store sells best brands which have presence mostly on the internet, however with SleePare you can have the best of both worlds, buying for the right price and trying before you buy.We already purchased one mattress year ago and had no doubt where to go for the new purchase.Fazi, the Store Manager, was very open and shared important insights related to the right sleeping experience. Process of purchase was very easy and delivery was prompt and flawless.Do your homework and you will come to SleePare if your goal is quality and the right price.Best recommendations.Thank you Fazi and SleePare.
Barbara Mello
22:32 07 Feb 24
Isa Goldberg
21:13 04 Feb 24
Do not go anywhere else to buy your mattress! This is the place. Ruveena made our mattress-selection process as easy as it could be, and we enjoyed her guided tour of the mattresses. Next time we buy one, it will be from here.
Valerie Price
19:36 02 Feb 24
Excellent and valuable experience at this store. I was uncomfortable purchasing a mattress online without trying it so we made the effort to come to the store and it was absolutely worth it. Their sleep consultant, Valerio, is warm and personable, and very skilled in educating customers about the various and overwhelming features of mattresses and which are valuable and which are just window dressing. We spent an hour and a half there trying mattresses and Valerio gave us our space at points to take our time to try the mattresses but also was able to explain to us which mattresses were best for our body types based upon the way we sunk into them. There was rush or no high-pressure sale atmosphere. It was actually relaxing and even fun. We ended up choosing a mattress we would not have chosen online and couldn’t be happier. Prices at SleePare were at least the same as or less than the online sale prices so basically you get the service of the sleep consultant helping you to maneuver the mattresses for free. I was honestly dreading the shlep to the store and the process but it was a surprising little haven on the west side with an engaging and skilled consultant absolutely worth the effort. You can make an appointment or just walk in and I suggest you ask for Valerio!
Nicole Pyo
12:33 01 Feb 24
When I arrived at Sleepare, the team was very welcoming and professional. They got me situated with the mattresses I indicated I was interested in on their site. The team was gracious and very knowledgeable about the mattresses in their showroom. I would highly recommend visiting Sleepare for anyone looking to buy a mattress. They have a lot of great options and the team is easy to work with.
Kim
23:07 27 Jan 24
Valerio gives excellent service. Patient and no pressure experience. Really recommend this location and recommend working with Valerio.
marlon robins
15:41 26 Jan 24
I had an amazing time buying a new mattress today at SleePare. Valerio was charismatic, super nice, and incredibly helpful in finding the best mattress for me!!! He really made it a fun experience. I can’t wait to try out my new bed.
Rachel Loucks
22:48 23 Jan 24
Rochelle Chamlin
15:33 23 Jan 24
There is a nice variety of mattresses and Fazi the sales consultant walks you through and provides all the information you need to make a decision. The prices seem fair. Not a lot of options for headboards but those can be purchases separately. Overall a well run, professional show room.
Sean Hernandez
01:13 21 Jan 24
After shopping around for a bed and mattress for the better part of a month, I went to Sleepare NYC today (01/20/24) on a whim after reading about them on online (I did not make an appointment, I just showed up). I was immediately attended by Valerio when I came through the door. The customer service was truly exceptional!Valerio took a quick look at me, asked me a few questions about my sleeping preferences, and led me to the mattress that he thought would fit me the best based on my needs and body type. Valerio examined how the suggested mattress reacted to my body and preferred sleeping positions, and had me try a different mattress to see which firmness level I preferred. I was also checking out different adjustable bases for said Mattress, and Valerio actually advised me AGAINST purchasing a more expensive base model as he felt that the extra features weren’t worth the extra $700 and they would lose their novelty quickly. On top of that, he gave me a nice discount off the cheaper base I decided to buy!All in all I was in the store for the better part of 2 hours, and Valerio attended to me the entire time I was there. He made sure to answer all my questions (and I had a lot), let me lounge around on my own on multiple mattresses for as long as I needed (I spent like 40 minutes just lying on mattresses trying to decide what I wanted) and was extremely patient with my indecisive self. He also gave me his personal contact information so I could contact him directly if I had any issues or buyers remorse.All this to say that Valerio’s service was 10/10, and I am so happy I came here instead of just ordering online like I was going to do. Definitely recommending this place to my friends the next time they need a bed!
Marisa Glasser
03:58 17 Jan 24
I had not heard of Sleepare until I searched for the Wink Bed. Once I arrived I was greeted by Fazi the manager and was made to feel very comfortable. Fazi wanted to know exactly what kind of bed I was looking for and what kind of sleeper I am (side sleeper or back sleeper) and she knew the beds that would work for me. After trying several beds I decided to go with the company Bear. It was very comfortable and felt it would suite my needs. I also purchased a motorized platform bed that went with the mattress in a bundle which was a great savings. I also purchased a pillow made for side sleepers which I loved when I tired it out and think it will help my sleep tremendously with the new mattress. Overall this is an amazing mattress store with awesome service and I highly recommend it if you are looking for a great mattress!!
val edwards
03:40 11 Jan 24
Yona Kaplan
00:36 08 Jan 24
The sales person was very helpful and informative!
Joanna Stern
22:29 07 Jan 24
Excellent service! I didn’t know what to expect when booking an appointment, and was very pleasantly surprised when I arrived. I was the only customer in the space with one salesperson, and Fazi had read what I was looking for and was prepared to show me not only the brands I’d asked about but others that I ended up liking even better. The experience was very pleasant and I highly recommend it to anyone looking to try the newer online mattress brands in person before making a purchase.
Jordi Hernández
00:05 03 Jan 24
Valerio ofrece una experiencia maravillosa desde el momento en que atraviesas la puerta del establecimiento. Su cercanía, su sentido del humor y su buen corazón están alineados con su extenso conocimiento en colchones y sus accesorios. Como se suele decir, “gente buena que es buena gente”. 100% Recomendable.
danno danno
07:33 28 Dec 23
Got a mattress delivered to my new Manhattan apartment that I bought in the store. Also was able to get a custom frame delivered. Fazi is the best - super responsive and helpful.
Despina Sophia Stamos
16:56 14 Dec 23
Valerio is SUPER helpful and knowledgeable!
Jesus Navas
19:54 12 Dec 23
Valerio was an amazing salesperson and very knowledgeable of all the brands.
randal fippinger
19:54 07 Dec 23
Valerio radiates kindness on every person that walks into SleePare. He is the reason we made a purchase today and the reason we will be back!
David Peet
15:43 07 Dec 23
Incredible experience. Valerio was an absolute joy to speak with. He was incredibly knowledgable answering every question I had about mattress construction, mattress materials, sleep posture, etc. Valerio was also very transparent about warranties, and weighing the pros and cons of different mattresses given my situation. I can't recommend Sleepare and Valerio enough!
Kevin McCall
01:19 05 Dec 23
Valerio is an excellent salesmen, he took care of my wife and I as soon as we entered the store. Immediately after describing our issues with our current memory foam mattress he knew exactly what mattress we needed. However, he still took the time to let us lay in each mattress in the store and informed us of the differences between each piece. He pointed out what to look for in a mattress and didn’t just sell us on the most expensive products. He made the whole experience fun and informative. Of course we ended up loving the one that he picked for us, as it was the perfect firmness, support and quality that was not going to degrade over time. Valerio honored a recent sale to get us a $5,000 bed for less than $3,000. I would recommend everyone test the beds in this store and ask for Valerio to get everything you need and more.
Barbara Biziou
16:39 03 Apr 24
everything was great except there was no followup. Theywere going to email me prices and details and I never heard back
Al Klepadlo
22:33 01 Feb 24
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