Valerio was AMAZING and helped me find the perfect mattress. 10/10 would recommend coming here
01:46 22 Sep 22
Great experience with Valerio at NYC Sleepare. Arrived early and he accommodated me right away. Gave great explanations regarding styles of the different brands to choose the best one for me. Assisted with all purchasing steps and explained the delivery method. Mattress arrived on-time and it met all expectations that Valerio said it would. Very happy with entire experience!
00:22 12 Sep 22
Very pleasant visit and got all we needed. Valerio was very helpful!
16:28 09 Sep 22
I bought a pillow and mattress from SleePare store in NYC in June 2022. The sales rep was really knowledgable and patient. My experience in the store was very good.I mainly want to comment on the return process, which was different from the bad reviews I read. After receiving both items, I wanted to return them but started to worry I wouldn’t get my money back after reading so many bad reviews about the return process.However I actually had a good experience with their customer service. Faria helped me with the entire process for both returns, as well as a price match inquiry. She returned all my phone calls and emails promptly and was always polite. She even sent an email in writing to confirm what we spoke about on the phone after I asked for one.Bruce, the customer service manager, was also very professional when I spoke with him to give my CC info for the refund. He clearly informed me of when it would be processed, how long it would take, etc.The person responsible for picking up the mattress called me to me schedule a date to pick up the mattress right away. They came on time and the pickup only took a few minutes.I will mention refunds did take some time to be processed (pillow took about a week, mattress took about 3 weeks from when it was picked up), but I sent a few reminder emails and Faria always responded. Since only managers are able to process the refunds, I think Faria did her best to relay the open request to her managers. Eventually I called about the mattress return and Faria helped to expedite the refund so I received it the next day.I’m not sure if the customer service team has changed since the other reviews were written, but I got the impression that the customer service team is genuinely willing to help and honor their return policy. They are probably very busy, but if you are patient you will get your refund back :)
17:00 05 Sep 22
Had such a great experience here! Madina was so kind, helpful, friendly, and informative. I loved that she encouraged me to spend time on each mattress I was debating between; there was no rushing to make a sale at all, I never felt pressured to buy but was so happy I ended up finding a mattress I loved and buying it! Highly recommend making the trip.
14:15 30 Aug 22
What usually is a stressful and confusing experience was instead a terrific one, with special thanks to Fazi. She made the mattress shopping experience a pleasant breeze. Fazi didn't try to sway me or push me into buying anything, and she was extremely knowledgable about every detail about every mattress. So impressive. I ended up purchasing the MLILY hybrid and I have never slept so well in my life. Plus the daily back pain I didn't know I was dealing with has subsided. I am soooo happy with my experience at SleePare.
23:36 29 Aug 22
Came here multiple times before eventually pulling the trigger on a mattress. Had an overall excellent experience and am very happy with my new mattress and how I was treated throughout the process - shoutout to Valerio!
20:39 29 Aug 22
Great customer service and individual attention, with knowledge of the products. Did not feel rushed to buy. Thank you!
03:38 28 Aug 22
Best place to buy a mattress! I got to try multiple options, and Faria was super helpful in finding the perfect one. I bought a Mlily Powercool mattress and it was delivered in less than a week, loving it so far!
15:02 26 Aug 22
We went to 3 mattress stores to try out beds, and I wish we had gone here first because it was hands down the best. Faria knew every possible detail about the mattresses they sell and made our decision process simple.
02:19 25 Aug 22
SleePare staff went above and beyond to ensure that we could pick up our new WinkBed mattress, despite the store being closed that day. I had ordered the mattress for delivery to their Miami store for pick up on a specific day, as we were flying into Miami that day and driving down to our condo in The Keys. In the one month time after placing our order, the Miami store must've changed their store hours. Both SleePare in NYC and the Miami store were very attentive and worked out a "novel" solution to enable us to pick up the mattress. We were so happy with SleePare's flexibility and Customer focus. And oh, by the way, the mattress was in perfect condition and after sleeping on it only one night so far, it seems to be very comfortable and well made. Thanks a huge bunch, SleePare!
00:44 09 Aug 22
Great customer service, I ended up buying a mattress from them last year. I didn't like the mattress after a few months of use, they worked with me to try and remedy the uncomfortableness of the mattress but I ended up deciding to make a full return which they had no issue accommodating. Robert was extremely helpful every step of the way.
15:16 08 Aug 22
We were dreading the process of mattress shopping, but with Valerio's help at SleePare it was actually enjoyable. It was great to have so many brands in one place, and Valerio had so much helpful advice to steer us in the right direction for our needs and budget. We landed on the Lull Luxe and were shocked when it arrived at our doorstep in just three days. Overall wonderful experience.
14:33 06 Aug 22
This place has great and has amazing selection of mattresses. Fazi helped me out and was really thorough at explaining the choices. This is hands down a great place to check out for bed mattresses.
21:53 31 Jul 22
Incredible experience! Valerio was extremely helpful in helping me find the perfect mattress. Fazi arranged the delivery for exactly when I needed it. A+ service!
18:10 27 Jul 22
Great selection of mattresses, with very well-informed and cheerful staff, and in some cases, better pricing than you can get ordering direct from the manufacturer. My only knocks on the place are that their business hours are unpredictable (Website says open on Thursdays at 4PM, but my experience says otherwise) and they seldom pick up the phone if you're looking to confirm hours or book an appointment. The Boston store has recently updated their hours on Google Maps; it would be great if the NYC store could do so too.
14:23 19 Jul 22
Great experience working with Fazi to find the right mattress!
03:39 19 Jul 22
Thank you Madina for the wonderful experience! Never thought that looking for a mattress can be so exciting. Sleepare is definitely the best mattress showroom in NYC!
03:25 19 Jul 22
I can highly recommend this place for its outstanding customer service! Our sales associate, Madina, was extremely knowledgeable and helpful and I can’t even imagine choosing the right mattress without such guidance. Thank you!
20:34 18 Jul 22
Got a lot of help from Madina Zauzanova. Madina recommended the perfect Mattress for me! Highly recommend!
20:01 18 Jul 22
What a wonderful experience! My partner and I were looking for a Queen-size hybrid mattress upgrade to our old bed, which had us visiting a few mattress maker shops in the city, but then we found SleePare after a recommendation on the internet. This was most ideal to us as they carry a large selection of companies and models. Upon entry, we met with Fazi, who greeted us and was so helpful and inviting the entire browsing experience. We probably spent a solid 45-60 minutes - and tested more than a handful of mattresses - on our first visit. We were allowed all the time that we needed to evaluate plus Fazi would come by and offer any additional information, recommendations (based on sleep style/preference), and was simply open to any questions we had. We left with two top choices and vowed to return ASAP to make that important purchase. Over the course of a couple of weeks, we found ourselves back again and low & behold, Fazi not only offered all of the information we could ask for, but she even remembered us!We ended up going with a Mlily mattress and Fazi ensured that we would get our new bed in the shortest amount of time possible without any extra fees incurred. We both agreed that this was a different sort of shopping experience and would recommend SleePare to anyone looking for a great selection of well-made mattresses. This experience made us realize just how nuanced (NOT complicated) and vital it is to invest in your sleep, and since then, we have been loving the comfort, support, and, most of all, quality of sleep - thanks to Fazi @ SleePare for helping us find our superb new mattress! A++++
18:00 18 Jul 22
Madina was super helpful. This place had prices that were comparable to online prices, but you also get the benefit of testing the product before purchasing. I purchased a Helix from here.
14:01 18 Jul 22
Madina was amazing and helped my family out so much! Her knowledge on mattresses was impeccable. I would highly reccomend !
02:02 18 Jul 22
Had a great experience here with Madina! She was extremely helpful and personable. Would definitely recommend to my friends in the market for a new mattress.
20:36 17 Jul 22
Fazi was amazing. Very helpful in her suggestions and patient with us as we decided. We got the perfect mattress.
19:21 17 Jul 22
My husband and I had been searching for a mattress for what seemed like forever. After multiple visits to Mattress Firm and countless hours spent online reading articles and watching YouTube reviews, we found SleePare. Fazi did a fantastic job in helping us find the perfect mattress. We really appreciated her friendliness and honesty as to which brands to steer clear of and which to explore. Not only did she keep the store open late for us, but she also accommodated our delivery schedule as we are in the middle of a move. Thanks again to Fazi- she rocks!
18:49 17 Jul 22
Fazi was very helpful and quickly placed my orders over the phone. She Clarified all my questions and was very responsive!
18:47 17 Jul 22
At Sleepare, Madina helped my wife and I choose the perfect mattress to suit our various needs and preferences. She gave us the time, space, and patience needed, to make a well thought out decision. We recommend Sleepare and Madina to any prospective mattress buyer.
18:31 17 Jul 22
Jo Don Orimaco
17:50 17 Jul 22
Mattress purchasing made easier and hassle-free. We were met with professional service and our sales professional, Fazi was extremely helpful.
17:48 17 Jul 22
Wonderful staff! Great customer service. We received our mattress well within the time frame quoted.
17:38 17 Jul 22
Fazi has been exceptionally helpful and welcoming. I have been having neck&shoulder pain as a side sleeper. She is a life-saver. She was very patient with us as we tried every mattress three times each. She explained little details of every mattresses! I dreaded going to mattress stores as it was another ticket to mattress hell. I have OFFICIALLY ESCAPED that loophole of doomed mattresses. Thank you Fazi and Sleepare team. No other mattress stores compare!
17:38 17 Jul 22
Fazi assisted my fiancé and me with picking out a mattress. We ended up testing all of the mattresses in the store and didn’t feel pressure during our visit. We purchased a mattress and had it delivered. Delivery was on time and very professional. To top it off, the prices at SleePare are lower than advertised by the mattress companies. It was a great experience. Thank you, everyone, at SleePare!
17:36 17 Jul 22
I had a great experience. I came in just to look at the dream cloud which I then planned to buy online. Fazi was so knowledgeable and helpful that I went with a different version than my original plan and bought it in store. She wasn’t pushy, gave space, and answered every question I had. I would recommend to everyone I know.
15:38 17 Jul 22
Great experience at the NYC store. Madina was very knowledgeable and was able to provide a recommendation based on my needs. Very happy with the results so far.
15:20 17 Jul 22
Great place to find a nice mattress! Madina was very helpful and knowledgeable and helped us pick the perfect mattress!
15:13 17 Jul 22
Madina was extremely helpful in helping me choose the right mattress
14:54 17 Jul 22
18:27 03 Jul 22
Madina helped me pick out an AMAZING mattress, it's definitely worth testing them out at the store before purchasing
17:49 03 Jul 22
Working with Tumi at Sleepare was great. She was very helpful in showing and explaining about the wide selection of mattresses. I purchased a good one and can't wait to try it.
20:54 02 Jul 22
Valerio was great! He treated us like family! I highly recommend SleePare for an enjoyable mattress experience!
00:02 30 Jun 22
Madina was incredible in helping us choosing the right mattress. She gave us plenty of time to sleep on each mattress and was not pushy at all. We had a very pleasant experience and ended up purchasing a mattress right away.
00:02 30 Jun 22
Strongly recommend coming here. Madina was very helpful throughout the time we spent there. Knows very well about their product, very detailed and never rushed us while we were trying the products out.Again, strongly recommend coming here.
22:50 29 Jun 22
It was my first time here and Madina helped me so much that I ended up coming back again. I highly recommend and especially receive help from Madina for great pillows and mattresses
20:13 27 Jun 22
A very pleasant and informative experience. I often feel rushed making large purchases but felt at ease testing and assessing the different types. Nigora was informative, patient, and conversational. A great environment for relieving the stress of a generally confusing market. Pleasantly surprised by the in store price advantages.
22:40 26 Jun 22
I can’t even describe how pleasant our experience at SleePare was! Madina was very knowledgeable, attentive and polite, I almost wish we could shop for a mattress more often with customer service like this. We received our mattress a few weeks ago, and even though it was back ordered SleePare customer support managed to get it on time. Thank you guys!
15:45 26 Jun 22
Loved our experience! There are so many options to choose from and Madina was so helpful in helping us make the right decision.
17:12 25 Jun 22
Went in hoping to learn more about what type of mattresses I like having no knowledge. The showroom was clean and the people there were extremely helpful, Medina was wonderful, she helped me compare different mattresses and point me in the right direction to find the best mattress for me. Even helped me find a pillow that I liked which I wasn’t even looking for!