Buying a mattress online shouldn't be stressful - and Leesa's 100-night risk-free trial makes it easier. If you're wondering how to return a Leesa mattress, what to expect during the process, or how refunds work, this comprehensive guide has you covered.
In this guide, you'll learn:
- How Leesa's 100-night trial works
- Step-by-step return instructions
- What you can and can't return
- Refund policies and timing
- Answers to your most common questions
How the Leesa Return Policy Works
Leesa offers a 100-night risk-free trial on all mattresses purchased directly from their website or authorized retailers. While they recommend trying your mattress for at least 30 nights before requesting a return, this is not a mandatory break-in period - you can initiate a return at any time within the trial window. If you're not completely satisfied with your mattress, you can return it for a full refund before night 100. Leesa will coordinate the donation or pickup process for you. Please note that only two mattress purchases per household or shipping/billing address are eligible for the 100-night trial return and refund. For foundations, frames, and bedding, Leesa offers a 30-night trial period. Adjustable bases cannot be returned once they've been removed from the box.
Trial Period by Product
Leesa Mattress Return Process
Leesa makes returning a mattress simple with a straightforward process. They handle the pickup logistics and donation, so you don't have to worry about repackaging or shipping the mattress yourself.
How to Return a Leesa Mattress
- Contact Leesa's Comfort Crew at 1-844-33-LEESA or email support@leesa.com to start the return process.
- Provide your order information and reason for return.
- In many cases, Leesa will encourage you to donate your mattress to a local charity (Salvation Army, Goodwill, thrift stores, churches, shelters, etc.).
- If donating, collect a donation receipt and send Leesa a photo to receive your refund.
- If donation isn't possible, Leesa will provide instructions for returning your item.
- For mattresses, Leesa will make arrangements to have it picked up since it won't fit back in the box.
- Once pickup is complete, your refund will be processed.
Note that mattresses must be clean and undamaged to be eligible for return. Damages that may disqualify returns include ripped or torn cover fabric, stained fabric, broken zippers, punctured or ripped foam, or a burned mattress cover.
For the most up-to-date information, you can also view the official Leesa return policy.
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Leesa Return Fees & Policy Overview
Here's what to expect when returning a Leesa product:
Refund Eligibility & Process
To qualify for a refund:
- You must be within the 31-100 day trial period for mattresses or the 30-day trial period for foundations, frames, and bedding
- Products must be clean and undamaged
- You cannot exceed the limit of two mattress returns per household or shipping/billing address
- For donations, you must provide proof of donation (photo of receipt)
For customers in Alaska, Hawaii, and Canada, there is a $100 fee for mattress returns. For products purchased at retail locations, you'll need to contact the store directly as their return policies may differ.
Leesa Exchange Process
If you decide to exchange your mattress for another Leesa mattress during your 100-night trial period, you can call 1-844-33-LEESA to start your exchange.
Leesa handles exchanges similarly to returns - they'll coordinate a pickup to remove your original Leesa mattress before processing your refund. You can place a new order for your preferred mattress at any time.
According to Leesa, the most common reasons people exchange are for a different mattress size, height, or firmness. To avoid the need for exchanges, they recommend:
- Measuring the height of your bed frame, adjustable base, and/or foundation before ordering
- Visiting one of their partner locations to try the mattress before exchanging
- Calling their Comfort Crew for assistance with your selection
Please note that the two-mattress limit for returns per household or address also applies to exchanges.
Leesa's Donation Program
Leesa is committed to giving back to the community and wants to see returned products go to a good cause. In many cases, they'll encourage you to donate your return to a local charity such as:
- Salvation Army
- Goodwill
- Thrift stores
- Churches
- Shelters
Upon donating, you'll need to collect a donation receipt and send Leesa a photo of it to receive your refund. This approach not only prevents waste but also helps those in need receive quality sleep products.
If donation isn't possible in your area, Leesa's Comfort Crew will provide alternative instructions for returning your item.
Leesa's Warranty Overview
Beyond the 100-night trial, Leesa provides a 10-year limited warranty on all mattresses. Here's what you should know:
What's Covered
- Indentations deeper than 1 inch
- Physical flaws causing foam to crack or split
- Manufacturing defects in the mattress cover
- Faulty seams or zippers
What's Not Covered
- Comfort preference changes
- Normal softening of foam over time
- Damage from improper foundation use
- Stains, burns, or other signs of misuse
Proof of purchase is required for all warranty claims. The warranty is only valid for the original purchaser and cannot be transferred.
Leesa Mattress Return FAQs
Can I return a Leesa mattress after sleeping on it?
Yes, that's exactly what the 100-night trial is for. You can return your Leesa after sleeping on it, as long as you're within the 100-night trial period. While Leesa recommends trying the mattress for at least 30 nights to allow your body to adjust, you can initiate a return at any time during the trial. The mattress must be clean and undamaged to qualify for return.
How do I start a Leesa mattress return?
To initiate a return, contact Leesa's Comfort Crew at 1-844-33-LEESA or email support@leesa.com. You'll need to provide your order information and explain why you're returning the mattress. Leesa's team will guide you through the entire process, which in many cases includes donating the mattress to a local charity and providing a photo of the donation receipt. If donation isn't possible, they'll provide alternative return instructions.
Do I need to keep the box or packaging?
No, you don't need to keep the original box or packaging materials. Once expanded, a Leesa mattress can't be compressed back into its original size anyway. Leesa will arrange for the mattress to be picked up as-is from your home.
What if I'm in Alaska or Hawaii?
Customers in Alaska and Hawaii can still participate in the 100-night trial, but there is a $100 fee for mattress returns. Like continental U.S. customers, you'll need to work with Leesa's Comfort Crew to arrange the return and provide any requested documentation.
Are returns really free?
Yes, Leesa covers all return costs for customers in the continental United States. There are no restocking fees, pickup charges, or return shipping costs. The only non-refundable fees are the original shipping and White Glove Delivery if you selected those options.
What happens to returned mattresses?
Leesa works with local charities and nonprofit organizations to donate returned mattresses whenever possible. This aligns with their social impact mission and keeps mattresses out of landfills. In areas where donation isn't permitted by law, they work with recycling partners.
Can I exchange my Leesa for a different model?
Yes, Leesa offers exchanges during your 100-night trial period. To exchange your mattress for a different Leesa model, call 1-844-33-LEESA to begin the process. Leesa will coordinate a pickup of your original mattress before processing your refund, and you can place a new order for your preferred model at any time. Remember that the two-mattress limit for returns per household also applies to exchanges.
Can I return my adjustable base?
According to Leesa's policy, adjustable bases cannot be returned once they've been removed from the box. If your adjustable base is still in its original box, Leesa's Comfort Crew may be able to assist you with a return. However, adjustable bases are not included in the 30-night trial period. They are still covered by a limited warranty of up to 10 years.
How many Leesa mattresses can I return?
Leesa limits returns to two mattress purchases per household or shipping/billing address that are eligible for the 100-night trial return and refund. This policy helps prevent misuse of their trial program while still giving customers flexibility to find the right mattress.
Still Have Questions?
Need help with your Leesa return - or want to try one in person before you buy?
Our team at SleePare is here to help guide you through the process or let you test a Leesa mattress in-store. Compare it side-by-side with other top-rated mattresses and get personalized recommendations from our sleep experts.
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Meet The Author:
Shanir Kol
Shanir Kol, founder and CEO of SleePare, pioneered the “Try and Buy” model in eCommerce, enhancing mattress shopping by combining in-store trials with online purchases. Launching in 1999, his company focuses on customer satisfaction and eco-friendly practices, aiming to minimize mattress waste and expand sustainably.