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Blog > SleePare vs Mattress Firm: 2025 Comparison Guide
SleePare is a boutique showroom concept in select cities that lets you test America’s top-rated online mattress brands under one roof with guided appointments, while Mattress Firm is a large, nationwide U.S. retailer with broad in-store inventory, frequent promos and multiple financing options.
The main differences are model and scale: SleePare emphasizes curated brand testing and a low-pressure visit, Mattress Firm emphasizes wide availability and price matching at mass retail.
If you want the fast answer before diving deep, start here. Before you compare prices and policies, shortlist your priorities for mattress shopping and think about your sleeper type (back sleepers, side sleepers, or combo). You are choosing between two solid but different shopping models.
SleePare focuses on curated, appointment-friendly testing of online-first brands in select cities. Mattress Firm focuses on broad availability, frequent promos and multiple financing paths across a large store network.
Choose SleePare if you want to test top-rated online brands under one roof in a guided, low-pressure showroom. It’s appointment friendly, emphasizes trying curated online-first brands, and many policies follow the brand you pick.
Choose Mattress Firm if you want lots of locations, frequent promos, a 120-Night Sleep Trial, a Low Price Guarantee and delivery options that can include setup and haul-away.
Use this side by side snapshot to see the key differences at a glance and to flag what to confirm at checkout before you buy.
|
Category |
SleePare |
Mattress Firm |
|
Shopping model |
Guided showroom for online-first brands in select cities |
Nationwide retailer with broad in-store inventory |
|
Trial approach |
Follows the brand you choose, exchange option available |
Store-level sleep trial with defined return or exchange rules |
|
Returns and fees |
Brand specific, confirm pickup or processing costs at checkout |
Processing or pickup charges may apply, confirm before scheduling |
|
Price protection |
Best-price style messaging on shop pages, ask to honor brand promos |
Low price guarantee and frequent national promotions |
|
Delivery |
Brand or local partners, options vary by item and ZIP |
Multiple delivery tiers with setup and haul-away available in many areas |
|
Selection |
Curated mix of popular online brands |
Large assortment across many brands and price points |
|
Visit style |
Appointment friendly, low pressure, specialist guidance |
Walk-in friendly, widespread locations and hours |
|
Financing |
Third-party financing shown on product or shop pages |
Multiple financing and lease-to-own options in store and online |
The two stores handle trials differently. SleePare generally follows the brand’s trial and lets you make one free exchange through the showroom. Mattress Firm runs a store-level 120-Night Sleep Trial that includes a defined processing charge.
Always confirm dates, who processes the return, and any fees before you buy. Check published ratings for the exact model you are testing so your sleep trial lines up with real-world comfort expectations.
Most purchases follow the brand’s trial for that model, and SleePare adds a one-time free exchange through the showroom during your trial. That setup is helpful if you want to adjust firmness or switch models without starting from scratch.
Ask your associate to confirm:
“Great customer service. Visiting the showroom was a pleasant experience. Unfortunately the mattress we chose was not a good fit.Thankfully their return process was uncomplicated. I paid to have the mattress picked up by them from my home. The guy who came to us was very nice and polite. I am very happy to have found SleePare 😊” - Xiomara Figueroa-Brown
Mattress Firm has a 120-Night Sleep Trial. You can return or exchange from day 21 to 120, but the return policy includes a $249.99 processing charge. Exchanges may also carry fees, so ask in advance how much will apply to your order.
“Greg the store Manager is awesome! He goes out of his way to ensure his clients are happy with their purchases. I bought a fairly pricey bed around $3K and was not 100% happy with the comfort of it and returned to the store to see it and he let me know they had some newer makes and models coming in and to check back with him soon, sure enough 3 weeks later as soon as they landed he emailed me letting me know as well as the time remaining on the 120 night sleep trial so I wouldn't miss out on it. The second time shopping for the replacement was just as pleasant and pressure free. 5 stars for Greg!” - Michael Rhima
Getting your new mattress delivered and your old one hauled away is a major part of the experience. Both companies offer solutions, but the process works differently. If you prefer online delivery scheduling, ask for the earliest window and a day-of contact to simplify timing at home.
SleePare typically coordinates delivery through the brand you choose or a trusted local white-glove partner. Options range from basic drop-off to in-home setup with packaging removal, and haul-away is usually available as an add-on.
If your move-in date shifts, rescheduling is generally straightforward since you are working with a partner network, so confirm the cutoff for changes when you book.
“Amazing!!! Highly recommend! Landed in manhattan at 9 and got here at 10. Fazi recommended 3 amazing mattresses that could be delivered same day. It took under an hour for everything to be done and 90 mins later the amazingly kind delivery men were at my apartment to set up! Happy first night in NYC!” - Somebi Eleh
Confirm delivery tier and haul-away in writing. Get a day-of contact number for the driver. Mention stairs or tight hallways to avoid surprises.
Mattress Firm offers tiered delivery that can include scheduled windows, in-home setup, and one-for-one haul-away of your old mattress. Stores can book the service at checkout and explain what is included at each tier so you choose the right level of help.
If plans change, most locations can reschedule within set time windows, so ask about any change fees.
“Phil was amazing. He helped me pick the perfect mattress for me. We set up delivery and it arrived on time today. Looking forward to my new bed.” - Dana Havink
Smart shoppers compare the out the door price, not just the tag. Look at promo eligibility, price match rules, delivery, and how gifts with purchase affect refunds.
SleePare Pricing typically aligns with buying direct online, and associates can usually honor brand promotions when you show proof such as a current screenshot. Ask about limited time bundles or accessories that pair well with the model you choose.
“Customer proof on price experience “Valerio was amazing. Went to pretty much all the mattress stores in the city, and none of them came close to the sincerity of his recommendations, and his sole gol of getting you the perfect mattress at the best price. I know it sounds like a lot of buzzwords, but I stand on it haha. Wouldn’t have gotten my mattress anywhere else” - Carlos David Figueroa
Mattress Firm promotes a Low Price Guarantee and runs frequent national sales events such as Labor Day and Memorial Day. Expect strong bundle offers and periodic financing promotions. Review how any return processing fee or exchange fee may change your net refund if you switch models.
“Customer proof on price and value “Z was amazing! He was very knowledgeable of the products in store and gave us his honest opinion on the beds we were considering. He wasn’t trying to upsell us and understood that buying a bed is a long term investment. After looking at a few stores, we found the Purple bed and bought two Purple pillows for an amazing price. Z made the process extremely easy and we weren’t rushed like a couple other stores. I highly recommend Mattress Firm! Thank you Z!!” - Dreighton Palacios
Key tip: If your purchase includes a gift with purchase such as a free base or pillows, ask how a return or exchange affects the refund. Some programs deduct the gift value from the amount returned.
Whether you want memory foam, hybrid, or pillow top in firm, medium, or plush, selection matters. Here is how the two approaches differ.
Curated, appointment friendly showrooms built around online-first mattresses. The idea is to compare similar feels side by side without hundreds of SKUs. Associates call out useful spec differences like cooling covers, motion isolation, and edge support so you can quickly narrow to two or three finalists.
Large nationwide retailer footprint with broad in-store inventory across many brands and price tiers. It is easy to find a location, walk in, and try multiple styles. Stock varies by store, so call ahead if you want a specific model or size.
Your visit should make testing simple and stress free. Here is what to expect from appointment style versus walk-in convenience.
Appointment first, low pressure, and specialist guidance. Expect a structured 30–45 minute session built around your sleep style, preferred firmness, and any back pain concerns.
Customer proof on experience “We came to this showroom to experience the mattresses we had only seen online. It’s satisfying to be able to try them in person, helping us make the right choice and avoid future regrets.
“Harlan was really helpful and knowledgeable. He wasn’t just trying to sell; we were really touched by his service.” - Mieke Cahyadi
Walk-in friendly with extended hours. Experience can vary by location, but you will usually find quick floor access and a consultant to guide you. Some third-party reviews highlight no-pressure help and large selection; others mention inconsistent service or delivery hiccups typical of big box scale.
“Customer proof on experience “Amazing customer service, was a great experience, Aziz, showed great product knowledge and we were delighted with the selection he helped us choose, we are excited to wait for our new mattress, and we recommend it 100%. The store is on Bayle's Crossroad.” - patricia sevilla
If you plan to spread payments out, the details matter. Ask how returns, exchanges, and any processing fees are handled with the lender, and request the length of any promotional period and the rate after that period.
Financing is available through third party lenders and can be arranged during your visit or at checkout, whether you buy in store or online. Confirm whether prequalification uses a soft credit check, the interest rate and term, and whether delivery and haul-away can be included in the financed amount.
“Customer proof on financing help “Setareh, the manager was amazing and incredibly patient in answering my questions. I bought the helix luxe mattress there and then after having spent years simply browsing online and being unsure. She gave me some coffee and also made financing easy for me. Would definitely recommend coming there to test out online mattress companies! Wish I’d come sooner for better sleep!” - Uchechi Kalu
You will usually find several installment choices and a lease to own option. Request the length of any promotional period, the interest rate after that period, and the total cost over time.
Ask how returns, exchanges, and any processing fees are handled with the lender. If your purchase includes a gift with purchase, confirm how that item affects refunds.
“Lawrence and Bailey were great! They took the time to explain the benefits of each mattress I was interested in as well as how financing would work.” - Kirby Gilmore
At SleePare, you can test in the showroom and purchase in store or online, and we remain your point of contact for order questions.
Mattress Firm also supports online, phone, and in store orders with local support. Keep your order number handy and we will reference your visit notes to speed follow ups.
At SleePare, we can arrange haul-away through brand or local partners and we will tell you if it is recycling or simple removal.
Mattress Firm offers removal with certain delivery tiers in many markets. Ask us about building requirements, fees, and time windows before you schedule.
At SleePare, showrooms stock select adjustable bases, pillows, and protectors you can try with your shortlist.
Mattress Firm typically displays a wider range across price tiers. Bring your pillow preferences and review accessory return policies, which often differ from mattress trials.
At SleePare, products carry brand warranties and we will help you start a claim, gather proof, and navigate next steps.
Mattress Firm can facilitate claims or direct you to the manufacturer depending on the item. Keep your receipt, model details, and photos so any inspection moves quickly.
Both stores can work well - it depends on your priorities.
Ready to try mattresses side by side? Book a 30-minute SleePare showroom appointment and leave with a clear pick.
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Meet The Author:
Shanir Kol
Shanir Kol, founder and CEO of SleePare, pioneered the “Try and Buy” model in eCommerce, enhancing mattress shopping by combining in-store trials with online purchases. Launching in 1999, his company focuses on customer satisfaction and eco-friendly practices, aiming to minimize mattress waste and expand sustainably.