New York city
Google Rating4.8Based on 1122 reviews
SleePare Mattress Store NYC4.8
henry falconi1755474572This place is fantastic. Valerio took excellent care of us and was extremely patient with my wife who can be quite picky and do a lot of back-and-forth during choosing anything we need to buy!Because of his graceful assistance and advise, we were able to take our time and decide on which to mattress to buyI'm glad we were able to try so many different brands under one same place and at leisure.I highly recommend this place both for the customer service, and selection. Ambience was a plus too!Emily Mayer1755374539Excellent service. Extremely patient and take all the time you need to try everything out.Melissa Paul-Perez1755319821We had a great experience at SleePare! Valerio was so knowledgeable and attentive. He explains everything clearly and unbiased. Never felt pressure to buy, but we did!!Melissa Bridgers1755307950Valerio is NYC’s Mattress 🐐! He is friendly, thorough and feels more like a friend guiding you through the mattress buying process. I walked out yesterday with a great deal, no pressure, no hassle. ❤️ you Valerio!Monique Alvarez1755284030What a pleasure working with Valerio to choose our new favorite, fabulous, oh so comfortable mattress today!!! Love it, he steered us in the right direction, and the team was so welcoming and knowledgeable.Dana MacIntosh1755183677We had the best mattress shopping experience at SleePare thanks to Valerio! From the moment we walked in, he made us feel welcome and comfortable. He took the time to explain the different mattress types in a way that was easy to understand, answered all our questions with honesty and expert knowledge, and encouraged us to take our time testing and discussing our option with no pressure whatsoever. His kindness, patience, and professionalism turned what could have been an overwhelming decision into an enjoyable, stress-free experience. We're so excited for our new mattress! Thank you, Valerio!Talia Lorch1755126687Came into SleePare with no knowledge of mattresses and Valerio was so incredibly kind, patient and helpful! I left feeling like I could make an informed decision about what mattress to buy and am excited to try my new mattress at home. Valerio gave amazing and personalized assistanceMary F1754848967Valerio made my mattress shopping experience so easy and stress-free. He welcomed me right away and really listened to what I needed, asking great questions to figure out what would work best for me. Instead of overwhelming me with too many choices, he guided me to a few solid options and explained the differences clearly.It was obvious he knows the products inside and out—he broke down the features, firmness, and warranties in a way that made it simple to compare. I never felt rushed or pressured, just supported in finding the right fit.In the end, I left with a mattress that feels perfect for me, and I couldn’t be happier with the service I received. If you want someone who’s professional, patient, and genuinely helpful, Valerio is the one to see.Dan Zhang1754848516I recently had the pleasure of working with Valerio while shopping for a new mattress, and I can’t recommend him highly enough. From the moment I walked into the store, Valerio struck the perfect balance between knowledgeable professionalism and genuine friendliness. He took the time to listen to my needs, asked insightful questions about my sleep habits, and guided me through several options without ever being pushy.What stood out most was his deep understanding of the products. Valerio explained the differences between materials, firmness levels, and warranties in a way that was easy to understand and incredibly helpful. He wasn’t just trying to make a sale—he genuinely wanted to help me find the right fit for my comfort.Thanks to Valerio, I walked away with a mattress I absolutely love—and a buying experience that was smooth, pressure-free, and even enjoyable. If you’re in the market for a mattress and want to be treated with respect, expertise, and honesty, ask for Valerio. You’ll be glad you did.Ann Marie Moyle1754847853Great place to compare all the mattress options out there. Highly recommended if you’re looking for a new mattress. Ruveena was wonderful and answered my 1000 questions with ease.Cheryl Wright1754834697Valerio was exceptional from start to finish! He truly listened to our request and made sure every detail was addressed. His candor, patience, and attention to what we needed made the whole experience stress-free and enjoyable. It’s rare to find someone who genuinely cares about getting it right, but Valerio went above and beyond. We made our purchase with confidence. Highly recommend asking for him if you want top-notch service.Madelene Baker1754786947I don’t know what my expectations were for mattress shopping, but Fazi far exceeded them at Sleepare! She had so many great suggestions for how to decide between different mattresses and so much knowledge about beds, materials, and what exists on the market. It was such an educational experience and I never once felt pressured to make a decision or buy. I will be recommending Sleepare to all of my friends!David Picinich1754774234Ruveena gave us a great tour and helped us find a mattress we loved! Couldn’t recommend moreSebastian Engle1754771303Came to this place after a subpar customer experience at Avocado, Valerio was very personable and direct with us and we bought a mattress in less than 30 minutes easy.Ryan Hagen1754763704SleepPare gave us exceptional customer service. The ambiance of the store had a good feeling to it, along with some light music. I’m thankful we scheduled an appointment. The sales rep was very knowledgeable, informative, was not pushy to make a sale at all. We appreciate the time and patience that was taken with us. Best of all we bought the mattress we were most comfortable with.Rollin Say1754753006Ruveena was very helpful guiding us through the different mattress options and completing out purchase!Kyle1754605116Valerio showed me all the beds I was interested in, and let me take my time. I didn’t feel pressured to buy anything and it was a very nice experience.Anna Marzullo1754506345Valerio is so friendly, kind, and warm. He’s also so knowledgeable about mattresses, which is incredibly helpful when a lot of the information out there is confusing! We felt comfortable asking questions and opinions because he clearly recognizes that a mattress is a big decision. Very grateful we came across this store, and more importantly, Valerio!Sam1754325723Had a great experience with Valerio! We came into the store with an idea of what we wanted, but Valerio helped explain the differences across hybrid mattresses and how it might affect our sleep experience after 2-3 years if use. He didn’t rush us at all as we tried different options, and he made us feel entirely at home. Thank you!!Jacqueline Sclafani1754107994We had a great experience at SleePare NYC, our sales associate Valerio was extremely helpful and informative.Mawa Ballo1753898954Fazi was super helpful and patient with us! I highly recommend and they had so many quality options to choose!Jairo L1753885736I had an outstanding experience with Fazi, who went above and beyond in providing exceptional customer service. She demonstrated in-depth knowledge of the different types of mattresses, especially when it came to explaining the differences between foam and non-foam options, which I previously knew very little about. Fazi was incredibly polite, patient, and attentive throughout the entire process. She took the time to understand my specific needs and budget, and thoughtfully recommended a few beds that were a perfect fit. Her professionalism and personalized approach made the shopping experience both easy and enjoyable. Thank you Fazi!Michael Ampuero1753750193As a Canadian customer, I called to confirm whether my mattress warranty would still be valid now that the Canadian SleePare store is closing. Adam and his manager Bruce were incredibly helpful and reassured me that the warranty will absolutely be honoured through their U.S. operations. Fantastic customer service — truly appreciate the support from your neighbours up north!Pat Maciejewski1753721395Lots of great mattress options to try out. Staff was extremely knowledgeable and helpful!Hayley Barron1753650823We were so excited to see a showroom with Helix mattresses! We went to upgrade our standard Helix for a larger Luxe collection model. Valerio helped us find the right mattress for us. He was a great salesman! Very knowledgeable about the product and comparable brands. Helped us pick the ideal model for us!Michelle H1753567310Great selection of mattresses. Customer service was excellent. Ruveena answered all our questions and was very knowledgeable. No hard sell, friendly and inviting.Matt Amegadzie1753478023Outstanding customer service by Valerio at the store. He went above and beyond to explain each bed option and answer all of my questions. He was extremely knowledgeable on the products and created a great environment for shopping. I highly recommend!zol moc1753396210I had a great shopping experience with Valerio. He is super knowledgeable and nice. I would recommend this store to anyone who wants to buy a mattress.Jana Jensen1753377965Very friendly and knowledgeable service. This was a very efficient way to shop for and purchase a mattress.Michelle Chen1753375199Amazing customer service. Find Valerio for your next mattress and you won’t be disappointed :)Alexandra Stelzer1753312189Shopping for a mattress with Valerio was a great experience. He was knowledgeable without being pushy, genuinely listened to what I needed, and guided me toward the right options with patience and care. His professionalism, warmth, and attention to detail made the whole process smooth and actually enjoyable. Highly recommend asking for Valerio if you want expert help and zero pressure.Ross Arneaud175331204810/10 experience working with Valerio. He is extremely kind, patient, and knowledgeable. We loved working with him and will recommend to everyone!徐子晏1753282810Great place and a good variety of mattresses.Valerio is the gentleman who helped us.Wonderful service and very kind.Filippos Koleonidis1753201884Had a great experience working with Valerio to find the mattress that works for me! He went above and beyond to explain the differences between brands and types of mattresses, and help me figure out what's best for my needs. Would definitely recommend visiting the store to anyone having trouble deciding between what feels like a gazillion mattress options.Nikko1752981944I had a great experience with Valerio. He helped me find my mattress after seeing over 20 of them. He was very knowledgeable, kind and professional. He knew a lot about the mattresses and was able to explain which bed was best for me (I’m a stomach sleeper). You can tell he knows his craft. I felt very comfortable with him and I trusted his recommend. Thanks for helping me find my mattress. 5 stars!Christopher Richards1752532590Although my initial experience with SleePare was stellar (see original review below), what has followed has been extremely unprofessional and disappointing. We scheduled to have our mattress delivered on July 7; when my partner received an email update stating the mattress was only "in production" a few days before the scheduled delivery, he called Valerio. Valerio said he would call him right back and he NEVER DID. It is now July 14, we still do not have our bed, and Valerio NEVER called or texted either of us with any sort of update or explanation. I have been in conversation with a Sleepare customer service representative, but again, I have had essentially no luck with any sort of compensation. We are supposed to receive our mattress tomorrow, but at this point, I have zero faith in this company. I would be very careful ordering a mattress from here, especially if you ask for a later date for delivery.-------------------------------------------------------------------------------------------------------Had a wonderful experience at SleePare, thanks to Valerio! He was incredibly friendly and informative; he took the time to answer all our questions and explain the differences between the mattresses. He even greeted us with complimentary waters! We ended up leaving our appointment with a mattress ordered, thanks to his assistance. I would highly recommend the shop to others, it's a great way to try out a variety of mattresses and the customer service is fantastic!Gina Melkisetian1752437447Valerio is an angel! So informative, patient, accommodating, and extremely helpful. He helped get me a mattress fast when newly moving into the city and couldn't spend 1 more day on an air mattress. Thank you Valerio, you rock!!!!Devin Budhram1752425511I had a fantastic experience at SleepPARE in NYC, thanks to Valerio! From the moment I walked in, Valerio was professional, incredibly knowledgeable, and genuinely personable. He took the time to really listen to my sleep concerns and the specific factors that impact my rest, then gave me a thoughtful, individualized walk-through of my options.There was no pressure—just expert guidance tailored to my needs. I left feeling confident and comfortable with my final choice, knowing it was the right fit for me. If you're looking for a personalized, stress-free mattress buying experience, I highly recommend SleepPARE—and especially Valerio!Will Wright1752358091Fazi was incredibly helpful in explaining everything and it was great trying their selection of mattresses!Evan Adonailo1752277070Had an amazing experience! Valerio was fantastic, very knowledgeable and helpful! A+Jess Do1752107565Valerio provided the best customer service. His knowledge on mattresses is extremely extensive. He gave us suggestions based on our specific lumbar support needs, and helped us find a mattress that perfectly suited our needs. Above all else, he was so kind and helpful! Highly recommend a visit!Scott Malden1752023993Fazi provided a great customer experience. She was very knowledgeable, answering all of my questions. I would definitely recommend coming here if you’re looking to buy a mattress.Denise Schatz1751923383Fazi is kind, patient, supportive, has solid and knowledgable advice, and a great sense of humor. SleePare was an excellent experience in our search for the elusive perfect mattress.Carlos David Figueroa1751862271Valerio was amazing. Went to pretty much all the mattress stores in the city, and none of them came close to the sincerity of his recommendations, and his sole gol of getting you the perfect mattress at the best price. I know it sounds like a lot of buzzwords, but I stand on it haha. Wouldn’t have gotten my mattress anywhere elseMarcelo Zorrilla1751820743I had a great experience buying at Sleepare.Ruveena was very patient and knowledgeable she gave me plenty of time to test out different options without any pressure wich made the process really comfortable.I highly recommend go there and buy your mattress!More reviewsKristin Thorne1751498408Valerio was an amazing help to us. His customer service is incredible! Great experience.
Tysons VA
Google Rating4.8Based on 688 reviewsSleePare Mattress Store Tysons DC4.8Jennifer Murata1755705314Autumn was very knowledgeable and really helped us determine the best mattress for us. The selection in the store was great and just what we needed to make our decision.Raphael And Jeena1755567767If you are in market for a mattress, then this store is an absolute must especially if you are interested in one of the reputable online brands. Tanner at the store was absolutely fantastic, was knowledgeable about the products and offered a no pressure environment to try out different mattresses and make our purchase.Kiran Uppin1755453093Amazing service!!! Great experience, Tanner and Dustin were awesome! Explained everything about all types of beds and found the best one for me!Highly recommend!Cliff1755450790Great experience, they allow you to roam and try out all the beds as you would like and no pressure on sales. Love this placeJessica Topping1755360830SleePare was amazing! Autumn was fantastic provided excellent customer service and helped us find the mattress we needed.Nathaniel Klein1755359905Was able to try a bunch of different online mattresses and decide on a different model and firmness than I went in. Overall good experience to take the guesswork out.Truck1755285893Tanner was incredibly knowledgeable and provided great advice. Not pushy sales approach which I appreciate. Nice facilities and large selection.Chelsea Bendert1755275825Dustin was fabulous. Didn't plan on buying anything my first visit, but he answered all my questions and I loved the mattress we chose!Nina Schierow1754924825Autumn was great and made everything easy. Great variety of mattresses as well.Highly recommend.Janenne Ellis1754841649Great experience. Dustin was amazingly helpful, patiently answering my questions. He didn't try to "sell" me anything, just assisted me with finding my perfect mattress.Anna Purrington1754841571Dustin was SUPER helpful & knowledgeable without being pushy - ordered my perfect dream mattress and walked out with an amazing new pillow!Ruth Szykman1754774632Dustin was so kind and helpful. They had a great inventory and we easily made a wonderful choice for our new bed!Nia Simone1754765953We had a great low pressure and relaxing experience in store today. Our sales associate Autumn was very friendly and made great recommendations for us. With such a large purchase this store is a great choice for those who need time and space with decision making. Highly recommend checking them out for your next mattressAmanda Braun1754760574Autumn was very helpful and knowledgeable. Provided outstanding customer service and answered all questions about the Winkbeds. Thank you for your time and service.Meredith Jones1754750617Autumn was absolutely AMAZING!!! We started with zero knowledge and left excited and confident! HIGHLY recommend, will be recommending to everyone we know.Bernardo Lopes da Costa1754269293Amazing service, they have the mattresses no one else has, and the prices are honest and match those online.Salesmen are not pushy and let you take your time during such an important decision.Nancy Ruschman175425576310 out of 10! Tanner was great and super helpful! Highly recommend a visit if you want to solidify your choice before purchase.Edith Blackwell1754237907Autumn was very helpful and informative with no pressure. Lots of choices available.Chris Cebrzynski1754184788Autumn really helped us find the right mattress. Super knowledgeable and didn’t feel pressured to buy. Excellent customer care!Ryan Drake1754170287Had a great experience browsing the stock here at Sleepare. Tanner was very helpful and personable. Would recommend a visit to anyone interested in trying one of these online brands.David Schultz1753648671Tanner was an extremely helpful, no pressure person and I will be back. Very nice experience checking out some mattresses in my quest to find the right one.David Hartogs1753648378Very relaxed experience. Tanner was very knowledgeable, not at all salesy and left us alone until we had tested the mattresses and had questions. Can’t wait for delivery!Lindsay Kaye1753632729Dustin was incredibly helpful today and very knowledgeable. Great sales person, showed us the mattresses and gave us time to look at them. Very much appreciated his help!Maggie McMullen1753535664We recently bought a bed through the SleePare store in Tysons. Dustin was incredibly helpful and probably one of the most knowledgable individuals when it comes to the features/structures of a bed. I would definitely recommend to anyone to go and check out the store!Pedro LR1753124289Autumn is such an amazing worker, she made us feel welcome as soon as we walked in the store. Great energy and extremely helpful!Sandy1753039808Autumn was great. Really appreciated her support, recommendations, and help. She also made me laugh during the process.Dara Markenson1752955750Dustin was a great help and answered all our questions. We really enjoyed our experience.Lina He1752871626Definitely recommend a visit if you're shopping for a mattress! autumn was super helpful and informative. It was great to be able to try lots of different mattresses!Emily Parker1752868179We had a great experience with Autumn. She was very knowledgeable and patient in answering questions!Kaylee Newcomer1752795258We had an excellent experience at SleePare! The staff were exceptionally helpful and friendly, and the selection is unmatched. Buying online can be so hard without trying the mattresses for yourselves and SleePare helped us make a confident decision. Thank you SleePare!Christopher Miner1752795231great ambiance and very knowledgeable staff, as well as a nice curated selection of mattresses.Kerry Bremmer1752604486SleePare is a brilliant idea! It allowed my husband and me to try out all the mattresses I encountered in my online research. The thing about buying a mattress online, you never really know what you're going to get despite all the glowing descriptions. And returning a mattress just seemed like a lot of hassle. We ended up finding exactly what we needed. Tanner, our salesman, was very knowledgeable, patient, and no pressure.Laura Derby1752597261Autumn did an incredible job working with me, my husband, and my 6-month old. She knew everything there was to know about every mattress in the store and we came out with a selection that exceeded expectations of what mattress comfort could be. SleePare has a great selection, but Autumn's expertise really made this a 10/10 experience.Renee R1752516401Very positive experience. I was encouraged to test to my heart's content. I'm very happy with the mattress that I chose, which was not what I originally tested. Autumn was very friendly, fun, and helpful. My vest experience out of 3 mattress stores visits.Alex Zanfardino1752510869Glad I came here to get my mattress. Was getting overwhelmed searching the internet for a new mattress when I found SleePare. Tanner was knowledgable, friendly, and helped me identify the perfect mattress for me. They have great deals and tons of beds to pick from.Keelan Carpenter1752437466Great store and general vibes - Tanner was helpful in determining what mattress was best for our needs based on our wantsSusan Timoner1752433249We had a great experience with Autumn. If you are interested in a Helix mattress, this is a great way to try it.Cindy Southworth1752432209I appreciated being able to try many brands and Tanner was extremely knowledgeable.Cynthia1754171237First time visiting Sleepare in Tysons. Tanner was very nice and helpful. We ordered a Helix Plus Elite.M. Kathleen Hendrix1753039181It's wonderful to be able to try before you buy. My only complaint was that I don't think the sales associate was very knowledgeable.Los Angeles
Google Rating4.9Based on 763 reviewsSleePare Mattress Store Los Angeles4.9Ferdie Taganas1755657149I honestly didn’t expect my visit to SleePare to end with a purchase. My plan was simply to test a few mattresses in person and then order the one I wanted online. I had already done extensive research and was pretty much set on the Aurora Luxe Cooling from Brooklyn Bedding. Going to SleePare was only meant to confirm my choice.From the moment I arrived, Setareh was warm, welcoming, and immediately tuned in to what I was looking for. Since I wanted the coldest mattress possible, she recommended the PowerCool from Mlily. I tried four or five different mattresses across various brands and firmness levels, including the Brooklyn Bedding. I kept finding myself drawn back to the Mlily—and that’s when I knew it was the one.The price she offered was very fair and within my budget, but I told her I still wanted to look around. The next day, I found the same Mlily listed for less online. I emailed Setareh, and true to SleePare’s low price guarantee, she quickly matched the price with no hassle.Now, I’m about to be the proud owner of one of the coldest mattresses out there! Huge thanks to SleePare and to Setareh for making the whole experience easy, honest, and stress-free.Kristina1755652426Harlan & Setareh helped us and made us feel welcomed, cozy place with high quality mattresses!Rom Sun1755652204Great service, helped us to choose the right mattress for both our needs! Waiting for it to arrive 🙏🏼Tara G.1755550910Thank you for an amazing experience! Dray was very knowledgeable and kind. Not pushy and a lot of fun. A++Michelle Cadwell1755393806Always ask for Setareh! We came in looking for a particular bed, because they had amazing variety. We were able to get into a bed that met all of our needs and more.Jenny Liu1755384653Had a lovely experience here with Dray! He gave us a shoe booties and a pillow to try the beds with. He listened to what we were interested in and explained the different mattresses we should try based on our feedback. We ended up going with the Helix Elite and since my sister referred use here there was a referral gift card. Would recommend coming here if you’re looking a new mattress.Dalia Ramirez1754957312The “best” mattress depends on individual preferences and needs. However, one thing is for sure: the customer service at SleePare was exceptional. My husband and I received the best service we’ve ever had.Mattresses can’t be bought online; they need to be felt in person. The in-person experience is crucial when choosing a firm or soft mattress. From the moment we entered SleePare until the end of our purchase, the team was amazing.A special shoutout to Dray Williams! He’s the best. I’ve read online reviews and on Reddit, he’s exactly what they described. Dray is professional, informative, and genuinely cares about his customers and their interests.Stephanie Dolbier1754871853We had a good experience buying a mattress after coming in to check out mattresses seen online. Tumi was very friendly and patient with my indecisiveness!Dorothee Grant1754864960Really pleasant experience. The ambience of the store is so nice and the staff was incredibly helpful and knowledgeable. Dray helped us find a great mattress!Anthony Portelli1754853846Best mattress buying experience! Dray was extremely helpful and knowledgeable and helped us get the perfect mattress and base. Highly recommend!Meltem Saricicek1754851108Had a great experience finding our next bed! Very friendly and helpful serviceMonicka Guevara1754776469My experience with the store, the employees, and the background music was excellent. Estareh was knowledgeable, patient, and kind.Kaitlin Cardenas1754266755It was really cool going in and seeing these beds in person, but i went with my friend because I was planning on buying one online soon but wanted to go in to make sure id like the bed, the lady that helped us was being very helpful but then when me and my friend layed on some of the beds again, she said she noticed that the lady was raising up the temperature, im guessing so we leave, which kind of hurt my feelings when my friend told me. There was no one in the store so I'm not sure why they would do that but it made me not want to purchase the bed anymore in person so I just bought it online. I also got an email by them saying that the price of the mattress will go up by the end of the month, but its past that date and I dont see that the price changed so I don't know if that was true or not. Overall the whole experience left a sour taste in my mouth but they did give freebies for coming in so that was cool, and I do think its awesome that they have most online brands in store to try out.Jonathan Formica1754264144I suffer from a number of back issues and have been looking to replace a 10 year old mattress. Setareh was an incredible help and very knowledgeable. She took the time to answer all of my questions and walk me through various options to find the best mattress for me. Would highly recommend to anyone looking for a new bed. Ask for Setareh!Yu Hang Tan1754264069Setareh is very knowledgeable about mattresses. Even though I wasn’t purchasing a mattress there, I still learned a few things about sleeping posture and mattresses!Austin Rodrigues1754166800Matched all discounts and Setareh was great. She showed us multiple options and helped us compare prices for different mattresses.Overall great experience! I would recommended buying your next mattress here!Mitchell Syrop1753648536Setareh at SleePare was very helpful and knowledgeable about the great selection of products and options available there. She was also, and importantly, very good at explaining the not so easy to understand differences between them. She was very hospitable and patient about giving us enough time to make a decision.Gary Niedermann1753642865Had a great experience. Dray was knowledgeable and focused on making sure the mattress we chose would be a good fit!Khairul Norli1752788882Absolutely fantastic experience! The showroom was spotless and beautifully organized, making it easy to browse and compare options. Dray went above and beyond to help us find the perfect mattress—far better than the brand we originally came in for. His knowledge, patience, and genuine care made all the difference. We couldn’t be happier with our purchase. Highly recommend asking for Dray if you stop by!Luc Sallaberry1752545697Great selection, great prices, and incredible staff! I had to throw out my old mattress (and a lot of other belongings) because of a hidden black mold situation in the roof of my apartment. Setareh was so kind, helping me get a top mattress for a fantastic deal, and made sure it was delivered to my new apartment the same day for no additional cost. 10/10 would recommend this place!이수정1752538967I had such a great experience today at Sleepare, and I just have to give a huge shoutout to Setareh. From the moment I walked in, she was incredibly welcoming, kind, and professional. You can tell right away that she genuinely cares about helping people find the right mattress—not just trying to make a sale.She took the time to understand what I was looking for, asked thoughtful questions about my sleep habits, and guided me through a wide variety of options without ever being pushy. I really appreciated how knowledgeable she was—she explained the differences between each mattress clearly, and her recommendations felt truly personalized.What really stood out to me was her patience. I can be indecisive (especially when it comes to big purchases like a mattress), but she never rushed me. Instead, she created a relaxed and comfortable atmosphere where I felt free to test everything and ask all the questions I needed.If you’re mattress shopping in LA, I highly recommend visiting Sleepare and asking for Setareh. She turned what could’ve been a stressful process into something surprisingly enjoyable. Thank you so much, Setareh!Phillip Lee1752538801Setareh is the best! Very informative and kind. We got an amazing deal and an amazing bed!Termeh Behbahani1752453519Setareh was absolutely fantastic! She was so patient and helpful. She took the time to listen to what I was looking for and gave me great options and eventually helped find the one I was looking for! Thank you SetarehKarina Luis1752090528Setareh was so attentive and knowledgeable. She gave me time to really try out each mattress. I will definitely recommend this store to anyone!!!Andrew Lin1752014856Setareh was so nice and helpful in finding a mattress. I left with a new mattress and I’m super excited to get it. This store is unique in that you can try online brands in person! 😴Terry Chi1751837198Very clean and professional showroom! They have all the online brands you'd want to try. Setareh was very informative and helped me find the perfect mattress.Kaelani Lujan1751836481My boyfriend and I walked in after going down the rabbit hole of online mattress shopping (analysis paralysis is real 😵💫). We tried a few different beds and Tumi was so helpful, kind, and patient with us!We ended up choosing a mattress we hadn’t even heard of before — it was Tumi’s recommendation and it turned out to be the one. We’re so happy with our choice!The service was excellent, everyone greeted us with warm energy, and they even offered different pillows to try, plus disposable pillow and shoe covers (which this germaphobe deeply appreciated). The vibe was cozy and clean with calming, dim lighting that made the whole experience feel really comfortable and low-stress.We left excited, smiling, and ready for our dreamy new bed to be delivered. Highly recommend!Verónica DM1751758693Excelente servicio y atención. La señorita Tumi nos ofreció un trato muy especial, fue paciente, atenta y nos ofreció muchas opciones. Puedes probar todas las opciones que hay y con un excelente trato.Recomiendo ampliamente adquirir un colchón aquí. Muy buenas ofertas y rangos de precio.Yvonne Hasson1751757388We had such a lovely time with Tumi today. She was super helpful and kind. The patience she has is immense and we are so thankful for it. My daughter was able to find her dream mattress and she made us feel right at home with laying down on each mattress, as we were curious about the comfort of each brand.Nicole Hasson1751757189I had such a wonderful experience with Tumi! She was incredibly patient, kind, and really took the time to help us find the mattress that was just right for me. We never felt rushed or pressured—just genuinely cared for. Because of her amazing service, we are placing our order through her without a doubt. Highly recommend working with Tumi if you want someone who truly listens and helps you feel confident in your choice!christine Hasson1751757145Tumi was wonderful! I had a very great experience and recommend anyone looking for online mattresses to try them out here! Thank you so much Tumi!Casey Epps1751744415Excellent selection and service. Setareh was super consultative and set us up with a great fit for our sleep preferences.Kenny G1751654225I did not expect to buy a mattress, but Setareh was so knowledgeable and helpful she helped me into great new mattress. Will it be life changing…….probably. Thank you SetarehSarah Comtois1751636287So happy to see so many great reviews here, which I did not check out prior! Dray was so awesome to work with and very helpful. He made buying a new mattress fun, seamless and quick. Go visit Dray now!William Wei1751565512Fast, easy, professional service! Dray is so knowledgeable, relaxed, and personable. He not only matched the offers online but beat them! 11/10 experience!!!John Meek1751409082Love this place! Lots of great mattresses to try on the floor. I thought I wanted a wink but ended up going with a plank for the extra firmness. Setareh was super helpful with both mattress and pillow selection, and also just a super nice person! Highly recommend SleePare!!Tony L1751229763Great experience knowledgeable staff, lots of choices, top brands Tumi is excellent customer serviceMichael Pendleton1751153601Dray gave us fantastic service! He is super knowledgeable helped us find exactly what we were looking for. We’re super excited and it was a fun experience too !Brian Devoy1751150137We scheduled an appointment the day before to test out beds ahead of a move into a new place.We worked Tumi testing out multiple beds, she was incredibly helpful and knowledgeable on each mattress.We purchased a mattress the same day, going with the MLilly with the adjustable base. I’d recommend this store/staff to anyone.Jennifer Christoffersen1751150111The staff is very knowledgeable. Tumi was great. Able to answer all questions but also gave us time and space to make a decision. The prices were legit. And the show room is manageable.
Miami
Google Rating4.9Based on 383 reviewsSleePare Mattress store Miami4.9Barbara Petto1755551485I visited the store and was assisted by Shaun N. He was very professional and informative. He explained the different mattresses to me in detail. Overall a great experience!Austin1755547739Loved that this store has many of the mattresses that are only available online. Very helpful staff. I ended up not liking the mattress I was leaning towards buying and found another brand I liked better. Glad I didn't order my first preference online and have to return it.Josiel Martin1755527117Great concept of a store! With all the box mattress companies nowadays, it's hard to know exactly how a mattress will feel before trying it first. This store takes care of that and carries many of the most popular brands. The staff is also very attentive.Olga Gelfgat1755038611Great mattress store for popular internet brands. You’ll find the top models on display and have an opportunity to try them. Delivery and removal of old mattress is also available for extra charge.Heather Baier1754515855Love my bed! I got the white glove service and it was well worth it. Lucas and his teammate were professional and efficient in removing my old bed and mattress and assembling the new one. Great experience and I highly recommend.Polina Danilova1753893051So happy we found them!Shawn and Nigora were amazing — they really guided us toward the right choice without any pressure. They gave us time to explore and check everything ourselves, and we never felt like they were just trying to sell something. You can tell they genuinely care and are there to help.Highly recommend them to everyone 💛Brisselli Rojas1753476303Never thought a mattress store experience could be amazing in 2025.I decided to come in because they carry online mattress in-store, because how crazy is it to buy blindy online for such a big investment!? This is a modern concept of a mattress store. They price match too, so you're not losing out.Shawn helped me and was such a pleasure. No pressure whatsoever, felt like I was mattress shopping with a friend.Highly recommended if you want to touch and feel before pulling the trigger on this important purchase🤞🏽Amanda La Rosa1752356869SleePare is the way to go when looking to make a long-term investment like this. There was no pressure, no overcrowded. Nigora directed her full attention to us but still gave us the space to test out the mattresses and talk it out.Victor Gonzalez1752356416Nigora helped us and did an amazing job! If you’re looking for a mattress definitely stop by here. They have a ton of online mattresses that you can try with no rushing or pushing to purchase. Very very very much recommend stopping by when purchasing a new mattress.Ana Paula Ordorica1752179910I’m sorry I ended up going to Sleepare. They charged me for the mattresses, their covers and blankets promising I would receive them in one week. It’s been more than a week and I was informed some of my items will arrive until November. I have asked to cancel those items but haven’t received a refund. And my mattresses didn’t arrive in time for my guests. Too bad I didn’t buy them elsewhere.Sandra Rodriguez1751831591Had a very pleasant experience. They offered a cheaper price than that onlineSandra1751831525My experience was very pleasant. They gave me an even cheaper price than the mattress brand onlineGladys Bejarano1751735828We just got our mattress and we are so excited, Ruben was great helping us decide, gave us plenty of time and recommendations and we are happy with our purchase. Thank you# Ismoiliy1751476815Finding the perfect mattress in Miami became a dream come true the moment I walked into the SleePare showroom. From the atmosphere to the service - everything exceeded my expectations. But the real magic of my visit came from being helped by Nigora, who made the entire experience smooth, stress-free, and actually enjoyable.Nigora is an absolute gem! She greeted me with a warm smile and took the time to understand my sleep habits, health needs, and even aesthetic preferences. Her approach wasn’t just professional - it was personal. She listened carefully, explained every detail thoroughly, and showed me several mattress options I never would’ve thought to try, but ended up loving.What stood out most was how she balanced honesty and expertise - no sales pressure, just sincere advice. She answered all my questions with patience and clarity, helping me understand the subtle differences between firmness levels, materials, and sleep technologies. I left the showroom feeling empowered and well-informed.The Miami location is clean, modern, and well-stocked with a variety of top-rated online mattress brands - all available to try in person. From the trial period to the price-match guarantee, everything about SleePare’s policies is designed around customer happiness.If you’re shopping for a mattress in Miami, don’t waste your time anywhere else. Go to SleePare and ask for Nigora - she will take great care of you, just like she did for me!Maria Martinez1751323684Ruben was very helpful and informative regarding the different collections and options, appreciated his insight.Marlon Aleman1751316394Dvir was knowledgeable about the mattresses and showed me around to different ones and guided me through selection. My trip was quick and easy!leovigildo Martinez1751225021This store has a great selection of mattresses, Dvir was very helpful and informative. I bought a helix mattress and I love it. Would recommend them for any mattress needs.Rapheal Sauls1750792349I visited Sleepare in Miami recently to buy sheets for my new apartment. When I visited, I was helped by Dvir who was very VERY friendly and even gave me great advice on decorating.Pan Gean1750098892Good variety of mattresses and pillows. Ruben the store manager was personable, kind and honest. Good experience.rogelio novo1750040497There's nothing good to say about this place.The location could not be is one of the worst areas in in Miami.When I walked into the store I encountered to salespersons.They were much more concerned with having to take phone calls along with doing not much of anything. If this is the last place on Earth to buy a mattress I'd rather sleep on cardboard.Andreina D'Amario1746908123We had a fantastic experience at Sleepare Miami! Nigora was absolutely wonderful—friendly, knowledgeable, and incredibly helpful throughout the entire process. She took the time to understand our needs and made great recommendations that helped us find the perfect mattress. The showroom is well-organized and welcoming, and the customer service was top-notch. Highly recommend visiting if you’re in the market for a new mattress!Soraya Madero Mesa1746904397Excelente servicio recibido en esta tienda. La recomiendo 100 %. Nigora me brindó una atención estupenda.Sucel Gomez1746904216I had a great experience at this mattress store. Nigora was friendly, knowledgeable, and helped me find the perfect mattress for my needs. I highly recommend this place if you’re looking for quality and great service!.Manny Gomez1746903981Excelente el trato y los productos se los recomiendo . Con esto duermo y es súper súper súperKevin Shuman1746646112Absolutely wonderful experience.Very informative, no pressure or rush to buySelection here is just what I was looking forThank youMajo Roman1746486765I just moved to South Florida and had the pleasure of visiting SleePare, where Nigora was truly an angel. She wasn’t focused on selling us the most expensive mattress—instead, she genuinely cared about our sleep preferences. Nigora took the time to listen to both my husband and me, patiently answered all our questions, and thoughtfully recommended the right pillows, protectors, and bases for our needs. I’m giving 5 stars not only for SleePare’s wide range of options but especially for Nigora’s outstanding service. Thank you!alexis Flores1746211619The best mattress Store in Miami. I would recommend them for any mattress needs. they carry online mattress brands like Helix and puffy.Hugo Peña1745705319I just purchased a mattress and adjustable base. Nigora was very helpful and professional. I explained what we were looking for and without hesitation, she knew which mattresses we would like and definitely we wouldn't like.We are looking forward to receiving it and hopefully, enjoy it for many years to come.JXP1744842776My wife and I came to shop for mattresses and we were served by Nigora who was amazing and provided us with several options of their great products! We highly recommend this place.Joseph Heilner1743893739Sleepare is one of the most brilliant business ideas to emerge as a result of online mattresses taking over the industry. Buying a mattress is one of the most important purchases to get right and a big pain to pick the wrong firmness or level of cooling or thickness etc. You just have to TRY the beds, but can't do that with online mattresses. Until Sleepare came along! So my wife and I stumbled on them 2.5 years ago while I was frustrated spending a decent amount of money without being able to test the feeling of my options and LOVED being able to compare with an OBJECTIVE sales rep who is well educated on the differences between them. We just needed a second bed and went back and had a second amazing experience, this time trying the various cooling technologies and adjustable bed frames. I LOVE this store!George B.1743777201Leaving this review for others to learn from.The sales process on the phone with Wink was pleasant. Of course because it was sales, the product is stated as great, extended factory warranty, comfort, and quality.Mattress was delivered in the mail quickly! Box was a bit beat on but that’s expected due to weight, the mattress was not damaged due to shipping at all.Required 12 hours to form normal shape and when it did I noticed lots of string and frays, spend 10 minutes trimming all those frayed threads.First 3-6 months the mattress was comfy, we have a $5,000 bedroom furniture set and an excellent bedframe and support.My wife is 135 pounds, I’m 170 pounds and at month 6 the mattress developed indents and feel like we role into a drain when we lay on the bed now.Warranty: when you email support, it’s typically requires 3-5 business days for a reply. First response was many instruction s to flip, which we do.Next round was photos.Next round of email communication was a need for different photos.Next round of email communication, was another round of required photos.TRUST ME, I’m an elite Yelper, review goods frequently, and I would recommend to pass on Wink Mattresses. Once the warranty is in play and you can’t return it, the warranty is of 0 value to you and you will just get sent in an email loop of requests for images. Spend your investment on another product, Wink Bed isn’t the premium product or brand they pretend to be.Rouslana Andriyanova1742675316It was a very good experience. Nigora is very professional and offered great customer service. Highly recommend this store in MiamiDavid Porter1742249248Nigora was awesome! No pressure and very knowledgeable. You won’t be disappointed.Ashley Crain1742052441Great experience! Nigora was very knowledgeable and patient with our decision making. Nice selection of beds especially premium online mattresses. Will definitely come back!Boston
Google Rating4.9Based on 905 reviewsSleePare Mattress Store Boston4.9Vijay Vedachalam1755728841Pearl and Sean were super helpful and knowledgeable about every mattress in the store. Great selection of online mattresses, easy to run around the store and do side-by-side comparisons. Very clean, well decorated space.Srikanth Vedachalam1755728820I worked with Pearl and he was great! He spend a lot of time with me. Explained the mattresses well. He was very patient as I tried them all. I felt like I was making an informed decision.Michelle Rueda1755711659I was driving myself crazy looking at mattresses online and coming in to talk to someone in person about what I was looking for while trying the mattresses for myself made my decision so much easier! Thank you!Bran Trice1755632576If you are looking to try out some buy on-line mattress's before buy! This is the place to go! Sean was amazing and very knowledgeable! He’s your guy, he will not disappoint! I also had the pleasure of meeting Pearl too and they were very kind! The store also honors companies prices and even offer better deals for some things and free delivery! This is your place!Kevin Zou1755538911I can promise you this is definitely “the place” to check out quality mattresses with the best prices, from Helix, MLILY, Brooklyn, and more! I got to meet Batel and Sean there, and they were super friendly and gave out plenty of information I would need to know about the mattresses I preferred. Plus, if you are looking for something cheaper they do have other options to try out, including open-box (discounted) mattresses. I forget to mention their massage chairs were amazing, I have never felt more relaxed from that experience. Come on down and check out Sleepare for the best and quality mattresses available!Deb S.1755525989The SleePare Mattress Store in Reading is really great and they carry many online mattresses to test out in person. Although we didn't have an appointment that day, Batel was able to assist us and answered all our questions. Batel is very friendly and super knowledgeable about all the different mattresses. After asking us some questions regarding our preferences, Batel provided several suggestions on what mattresses may be best for us. With Bate's assistance, we were able to narrow down our choices to 2 mattresses as we continue to do our research. Thank you so much Batel, you were great to work with!Triss Ingels1755467412Amazing service. We didn't end up buying anything but so so good. Will definitely come back when we need a new mattress!Kayla Parker1755446062Great experience, very helpful!!! Very knowledgeable and personable, we had a great experience!Patricia Nigro Antlitz1755373296Sean was very knowledgeable, nice and helpful today when my husband and I were looking for our new mattress. The store is very clean and so are the mattresses on the floor. We recommend this locationHayley Johnson1755363271Very knowledgeable and a great experience to be able to test out online mattress companies that we otherwise would be blind buying.Dan Seaman1755361561It's nearly impossible to try all these internet D2C mattresses before they show up at your house - this is one of the few ways, and the Sleepare folks are super helpful. Definitely recommend if you're considering a brand they carry.John Cronin1755357736First time in the store today and Sean was extremely helpful. Bring able to try a mattress before buying is imperative as it's one of the most important items of furniture in the home so having a storefront to try all of the online brands is great. Sean kept detailed notes of our preferences and mattresses we liked so that we didn't have to keep track on our own. Would highly recommend stopping in if you're interested in one of the online brands.Ellen Lodgen1755024634Our sales person was fantastic. She took her time showing us options and getting us what we hope was a great price.Tai Streff1754950338Wonderful experience! This is a very clean and nice store with friendly, professional, and knowledgeable staff. If you are looking to test online mattresses, this is the place for you. It takes the stress out of deciding upon a mattress without trying it out first. We are so glad we made an appointment online. It was such a pleasant personal shopping experience.David Cotter1754849670We had a fantastic experience at Sleepare. Who knew there was a place in MA that you can try basically all of the best online mattresses? Great service, no pressure sales, and an overall excellent experience. Ask for Batel.Jessica Sklar1754776976Sean was extremely helpful and knowledgeable in helping us find the perfect mattress! Highly recommend.Allison Williams1754773571Warm and friendly, very knowledgeable on materials and warranties. No over sellingPleasant experienceI had to update this review, went to purchase the mattress today as it’s Tax Free weekend in Massachusetts. They did not make good on any of the prices we were quoted 2 days ago. A lot of time and travel went in to going here to get the quotes. We feel like it was time and energy wasted, just trying to save others from doing the same.Wai Ling Ly1754768893Buying a mattress is huge decision not only for comfort but also to my wallet. I’m so glad I found SleePare. What a wonderful experience to be able to try an online mattress in person before finalizing my decision. Both Nigora and Sean were very helpful in our shopping experience! Kudos to the team!Emily Charles1754764057Clean and welcoming showroom. The second we walked in we were friendly greeted and had a pleasant experience testing out mattresses. Did not feel rushed and staff (Sean) answered all our questions. Highly recommend!Anna Griffin1754751449We had a great experience at SleePare with Nigora! She was super knowledgeable and helped us find the perfect mattress for our needs.Hana Carey1754680881SleePare has incredible options, and Sean was so helpful! We drove all the way from Maine, and it was so worth it - highly recommend!Madelyn Lundbohm1754512429I had such a great time at this store! The atmosphere was fun, welcoming, and just made the whole experience really enjoyable. Everything was organized and easy to browse. What made it even better was how kind and helpful the woman working there was. She made me feel so comfortable and genuinely cared about making sure I had a good experience. I’ll definitely be coming back! The beds were super comfortable! The massage chairs were incredible! Highly recommend to anyone looking for good vibes and great service!Brynn Storti1754510276Me and my friends had the best expierience here and will definitely buy from here in the future! We were treated so kindly and she made sure we got the full customer experience. We got to try massage chairs and matresses and we had so much fun!Kerry Hadley1754371093I picked up a mattress I had bought and they stored till I could come down. They were ready for me, and helped load it professionally into my car -in just minutes. Thank you!Patrick Stefanski1754332805Dropped in to try and a few different mattresses. Worked with Sean who has incredibly patient and gave my girlfriend and I space to try everything and converse. Didn't feel like a sales experience and more of a trial. Much more pleasant service than your typical mattress store.Dev Singer1754262190We were disappointed to find that this store does not carry any fully memory foam mattresses, but the staff was helpful and knowledgeable. I appreciated being able to test a massage chair while I was there as well!Chicago
Google Rating4.9Based on 433 reviewsSleePare Mattress Store Chicago4.9Max Loy1755625063Super smooth buying experience. Aiden was very knowledgeable and factored in all of our needs to find the right mattressHundred Bucks1755533746Nate helped my wife and I get the best mattress! He was patient with us as we both had a lot of questions. We now get much more restful sleep since we went to SleePare and got a nice mattress. I will be a life long customer due to the quality of SleePare mattresses, and Nate’s warm salesmanship.Linnea E.1755470333Had a great experience! Nate helped guide me through all the options and was a pleasure to talk to. Would definitely recommend trying this place out instead of blindly ordering online.Lunessa1755467647I had a great experience at Sleepare. Aidin was very nice, professional, and helpful throughout the process. He made everything easy and pleasant. Highly recommend him!Marie Martinez1755465193Nate was exceptional sales person and good sense of humor and knows his beds!Dmitri Luper1755460775Amazing service, I've been to several mattress stores and this is the first one where I found something perfect and had service that wasn't pushyAlfonso Carmona1755456661The service at this store is unparalleled. They guided us through the process of using the mattress without putting any pressure on what item we should buy. In fact, they told us the differences between each of the options an we were able to tried and compared all of them in one single visit. Amazing service and a super friendly environment!!!Tammy M1755452895Aiden was really helpful and knowledgeable about all the mattress products. I left with a Leesa Chill... better than my initial recommendation. He was also helpful with finance options, delivering, and removing of old mattress options. Highly recommend you pay them a visit.JD Wilgucki1755385297Amazing experience all around. Knowledgeable and friendly staff. Don’t shop anywhere else for your next mattressAndrew Schneir1755373902Aidin was great helping us quickly pick the perfect mattress. Superb experience with great suggestions!David Rogers1755372122Extremely helpful and knowledgeable. Allowed us the time to try everything we wanted with no pressure. Excellent!Steph Taylor1755366920Aidin was extremely knowledgeable, wasn’t pushy, and helped us make an informed decision! Highly recommend Sleepare, we had a great experience.Jessica Martens1755362199Aidin was amazing and so helpful! He answered all our questions and helped up evaluate our options without trying to push us or upsell. Highly recommend!Payton Magnin1755360153Aidin was very helpful. Great concept to be able to try mattresses in store before buying online! We loved the wink luxury firm mattress.Deborah Robinett1755276996Aidin was very infirmative and patient as we tried out all the mattresses. Sleepare has a huge selection of hybrids, and being able to compare their comfort was very helpful.Cheryl Franciszkiewicz1755214850Great experience! Was great to get to try the beds you see online, I’m so glad I found this place. No pressure atmosphere and very informative, I highly recommend this mattress store!Gus Tucker1755197674Aidin the store manager is super knowledgeable and helpful.in the selection process.I was reading about the beds and getting super confused.So I cried out to Google for a place to go try the mattresses.I am so glad I did....I described to Aidin the feeling I was after...he showed me a range of beds that would deliver....and we narrowed it to the final selection [and it wasnt any of the original beds I had considered]....Come out to Sleepare yiu will be glad you did!!+Neddie B1755120091Great experience.. I entered the store which was well organized and very clean. I met with Aidin and explained what I was looking for. He listened to my concerns and recommended certain mattresses that would help me with my backaches, and shoulder pains. I found two mattresses that I really liked that he recommended.Great experience. Aidin was very pleasant and helpful. Really recommend this place.Ben Schweitzer1754856005Great experience and was very professional! Will definitely be buying mattresses from them in the futureAbzal Shaken1754846984Aidin is the best dude ever. He helped me a lot. I’ve chosen winkbed blue which is super nice. Thank you sleepare to make it so easy.Amanda Hassan1754702740I was disappointed with the service from Aiden today. He repeatedly returned to his computer screen, making us feel like an inconvenience. His tone toward our questions about a specific mattress type was dismissive and unprofessional. We were also frustrated to learn about the exchange-only policy. Additionally, they only deliver to the house—setup is not included. Overall, the service and attitude we experienced were disappointing, and I would not recommend this location.M Stephan1754690039I am really starting to lose my patience with this company. I feel like I’m getting the runaround at every step.I went into SleePare last Saturday specifically to try the WinkBed Luxury Firm. Aidan, the salesman, told me they didn’t have it in stock because he’d sold the floor model, but would be getting another in about 10 days. Instead, he pushed me toward the Helix Midnight, telling me it was “better” and “far superior in every way” (not verbatim, but close).They did have the WinkBed Blue Series in the store, so I tried both the soft and the firm. I liked the soft much more than the Helix, but at over $3,000 it was way out of my budget. Since they didn’t have the WinkBed Luxury Firm (the one I actually came in for) and Aidan said it would be about 10 days before they got it, I decided to go with the Helix instead — at his urging. Yes, he works on commission — I asked.The next morning, I called to cancel or at least put my order on hold because I found another store downtown that had the WinkBed Luxury Firm in stock. I went there, tried it, and liked it much more than the Helix — and it was almost $1,000 cheaper. When I called SleePare to cancel, Aidan suddenly told me the WinkBed had “just come in” the day before and insisted I come try it. I even started driving there but halfway decided I was done. I’d already tried the WinkBed elsewhere, I didn’t appreciate being pressured, and I didn’t want to buy from him or SleePare anymore. I told him to just cancel.From there, I dealt with Bruce in customer service. He said the order was canceled but explained they don’t process refunds to Affirm directly — instead, they require customers to read their credit card information over the phone (including CVV and expiration) so they can send the money to the customer, who then has to pay Affirm themselves. I found that odd and unnecessary — other companies just process the refund.Bruce told me I’d get my money within 24–72 hours, usually 48. I waited the full 72 — nothing. When I called, I was told Bruce was off and would call me the next day. He didn’t — I had to call him. He claimed he’d speak to accounting and call me later that day. He didn’t. Again, I called him back, and now I’m being told that if accounting can’t set it up today or tomorrow (which would still take 2+ days to receive), they’ll mail me a check — which would take another 5–7 business days.At one point, a customer service rep even told me to call my bank to check for pending deposits — I did, and of course, nothing was there.It has now been over 96 hours since I was promised my refund, and 5 days since I started trying to cancel. I can’t speak to how their beds perform long-term, but their customer service is pushy, disorganized, and frustrating. I will never do business here again.Amy Treinen1754644928We visited the store on a Thursday, it was a quiet day, with no other customers in the store. Aiden assisted us as to what mattresses to try. Unfortunately we had to keep asking which mattresses we were trying, the level of firmness, price and other details as nothing is labeled. I did write down some info of three mattresses we liked. After 35 minutes of questions and answers Aiden stated he would email us our favorites and we departed. Other mattress stores we have visited have sent an email within an hour of our visit. It’s now the next day and still nothing. It would be helpful to receive this information as we are confused at the price he stated for the Helix is quite a bit more than a furniture store we visited. Again, any labeling or sign for each mattress would have helped us. The customer service is below par and is the reason for the 1 star. It was a disappointing visit. After each question Aiden returned to the computer screen, it appeared that we were an interruption to his day.Kaghen Miller1754345165Aidin is a star. The buying process was super relaxed and at my pace. Knowledgable and a pleasure to shop with.Eric Marin1754245492Aidin was excellent at showing us the various mattresses and pillows available. Very knowledgeable and we didn’t feel forced into a purchase. Ultimately went ahead with a Winkbed Blue Luxe. Would definitely recommend the experience with SleePareKristina Knudsen1754180761UPDATE: While the bed-frame and mattress arrived a few days later, we never received the bed sheets and the mattress protector. After several attempts to discuss with them, they kept saying that they are out of stock, we picked alternatives from the ones they provided, then they were magically out of stock as well, we ended up requesting refund after over a month of wait which we haven’t received yet. Their online customer service is a joke. Nothing was offered for the troubles.We had a great experience at Sleepare! Kirsten was incredibly helpful and knowledgeable, she guided us through the differences between mattresses, level of firmness, helped us narrow down our options, and made sure we found the right one for our needs. She also assisted with choosing a bed frame and walked us through the financing options.Even though we missed our original appointment, she was kind enough to fit us in later without any issue. Despite having multiple customers to help, she made the whole process feel seamless. The store itself was clean, well-equipped, and had a great selection. Overall, we’re very satisfied with both the service and the purchase!Brandon O1754179971Me and my wife are slow shoppers and as someone who used to work in customer service I don't envy having to work with us when we make a big purchase. Aidan was extremely helpful and patient and we didn't plan on leaving with a mattress but after having all our questions answered and learning more about the mattresses we purchased one. Highly recommend!Dd Dd1754167820Amazing store, great mattresses! Aidin is extremely knowledgeable and professional, very patiently explained all that we need to know. Look no further when you need a mattress!Craig Harrington1754164804It’s was a great experience. It’s was nice to be able to try out all the beds we were interested in. Online purchases are great and convenient but in-person still allows you to shop because the bed we thought we would like, was not good for us. Aidin really listened to us to see what we needed and give us great recommendations and led us to the bed we loved and purchased!! Highly recommended!!Ruben Rodriguez1753736044Aidin was excellent in answering my questions and very knowledgeable in mattresses. The store is clean with many brand name options. Definitely stop by so Aidin can help you. Happy with my purchase.Matt O'Hea1753644568Great experience and very helpful service. No pressure when buying. Highly recommend!Mary P1753642983Aiden was so helpful to us at SleePare. We did our research online and knew what mattress we wanted, but wanted to try it out first. SleePare had it on the floor and we got to try it out! Amazing experience. The customer service was great and we bought the mattress and some pillows. Highly recommend!Nicholas Kirwen1753638589We were in and out at SleePare. Aidin was super helpful with questions about products and policies. Thanks again!More reviewsLou Ferguson1753638564We had such a lovely experience shopping for our new mattress here. Great service and friendly calm environment.
