Try & Buy Popular Online-Only Mattress Brands! Visit Us Now!
Excellent rating 4.8
5000+ Reviews on 
Need help? Call +1 347-450-7788 +1 347-450-7788
Free delivery across US & Canada
Best price guarantee
Extended 120-day sleep trial
Free in-store mattress testing
Buying a mattress online can feel uncertain — but the Casper mattress return policy makes it easier with a 100-night risk-free trial. Whether you’re wondering how returns work, what’s refundable, or where you can try a Casper mattress in-store, this guide answers it all.
In this guide, you’ll learn:
Casper offers a generous 100-night sleep trial on all Casper mattresses purchased directly through their website. You can try the mattress at home, sleep on it for over three months, and decide if it’s right for you.
To be eligible for a return, you must sleep on it for at least 30 nights. This adjustment period is mandatory and helps your body adapt to the new surface.
Here’s how the trial period works across different Casper products:
| Product Type | Trial Period | Notes |
|---|---|---|
| Mattresses | 100 nights | Must wait 30 nights before return |
| Pillows & Bedding | 30 nights | Returns accepted, unopened preferred |
| Bed Frames | 30-100 nights | Trial matches mattress if bought together — especially if purchased as a bundle. |
| Clearance Items | Final Sale | Not eligible for return |
The Casper returns policy is designed to be free, easy, and completely online — the process is simple to navigate, even if you’ve never returned a mattress before. The brand is known for easy returns with zero repackaging required — just schedule a pickup, and you're done. Best of all, returns are free within the continental U.S., no hidden costs or restocking fees.
Refunds are typically processed within 5–10 business days after Casper confirms pickup or receives the item.
You do not need the original box, and Casper handles pickup logistics. Most returned mattresses are donated or recycled.
│For the most up-to-date information, you can also view the official Casper return policy.
Casper gives you 100 nights online, but at SleePare you can test the mattress in-store before committing.
Compare Casper to other top brands, ask your questions, and get expert guidance — all in a relaxed setting.
Here’s what to expect in terms of return costs:
| Return Type | USA | Canada |
|---|---|---|
| Mattress Return |
✅ Free (pickup included) |
$8.99 flat fee |
| Accessories |
✅ Free with prepaid UPS label |
$7.99 fee |
| Clearance Items |
❌ Not returnable |
❌ Not returnable |
| Trial Period |
100 nights (30-night minimum) |
100 nights (30-night minimum) |
To qualify for a refund:
After your 100-night trial ends, the Casper mattress warranty provides additional coverage for up to 10 years. It protects you against manufacturing defects and structural issues, giving you long-term confidence in your purchase.
You'll receive an email once your refund is processed. Bank processing times may vary.
💡 Not sure if Casper is right for you?
See how it compares to other brands in our Nectar Mattress Return Policy Guide — same 100-night trial, but different return rules.
Beyond the trial, Casper backs its products with a solid warranty policy. Here's a quick overview:
| Product | Warranty Length |
|---|---|
| Mattresses |
10 years |
| Pillows & Bedding |
1 year |
| Adjustable Bases |
2–10 years |
Proof of purchase is required to submit a claim.
Yes. Casper allows returns after the initial 30-night adjustment period and within the full 100-night trial. This gives your body enough time to adapt to the mattress before you decide. If it’s not the right fit, simply contact Casper support and they’ll handle the pickup and refund.
No, Casper does not require you to keep or reuse the original box. Mattresses expand and can’t be compressed again, so returns are handled without repacking. Just ensure the product is clean, undamaged, and eligible for donation or recycling. Casper will schedule a pickup and manage the rest.
Casper’s return policy applies only to purchases made directly from casper.com. If you bought your mattress from Amazon, Target, or a third-party retailer, you’ll need to follow that store’s return process. The trial period and conditions may differ depending on where you purchased the product.
Casper accepts returns of most pillows and bedding within 30 days. To start the process, contact their support team to receive a prepaid UPS return label. You’ll need to package the item yourself and drop it off at a nearby UPS location. Unopened or gently used items are preferred for donation purposes.
Casper does not refund shipping fees, gift card payments, or the value of discount codes. Additionally, clearance and “Final Sale” items cannot be returned or exchanged. Products that are damaged, soiled, or used inappropriately may also be ineligible for a refund.
Yes, mattress returns are completely free within the continental U.S. Casper arranges a home pickup. There’s no repacking required.
Casper donates used mattresses where possible. If donation isn't an option, they recycle them. It’s all part of their sustainable return system.
You can return two of each product type per household. This includes mattresses, pillows, and accessories. More than that may not be accepted.
Once your product has been picked up or returned and verified, your refund is typically processed within 5–10 business days. The credit will go back to your original payment method, or via PayPal or wire transfer if the card is no longer valid. You’ll receive an email confirmation once the refund has been issued.
Not at all. Casper has streamlined the return process to make it as hassle-free as possible. Just send a quick email to their support team with your order number, and they’ll take care of the scheduling, pickup, and refund. There’s no need to repackage the mattress or deal with third-party carriers.
Need help with your Casper mattress return — or want to test one in person before buying?
Our team at SleePare is here to guide you through the process, or let you compare Casper side-by-side with other top-rated mattresses in our showroom.
Showrooms
Visit us and get a free travel pillow!
Meet The Author:
Shanir Kol
Shanir Kol, founder and CEO of SleePare, pioneered the “Try and Buy” model in eCommerce, enhancing mattress shopping by combining in-store trials with online purchases. Launching in 1999, his company focuses on customer satisfaction and eco-friendly practices, aiming to minimize mattress waste and expand sustainably.