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Blog > 2025 Purple Mattress Return Guide [4 Easy Steps]
With their signature color and namesake, Purple mattresses are one of the most innovative and original online mattresses on the market today. Purple has three mattresses to choose from and the brand has recently expanded to include seat cushions, pillows, sheets/bedding, bed frames, and mattresses for both pets and kids.
Purple mattresses are excellent options for shoppers wanting a new mattress, but not every mattress is going to work depending on the buyer’s preferences.
Selecting the wrong mattress is always a possibility, especially when shopping online, as you can’t test out the mattress ahead of time—this is why many avoid buying mattresses online. If you’ve had the experience of purchasing a mattress that isn’t what you wanted, it’s best to shop in store to avoid making the same mistake twice.
In stores, you can test various mattresses and determine which one works the best for you. Trained sales associates will show you a range of brands and models and assist you with the purchasing process. Stores like SleePare combine the best of both in-store and online shopping.
Since online mattress shopping isn’t for everyone, you can visit a SleePare showroom in Tysons Corner, Boston, Miami, or New York City to take advantage of their unique showroom experience and test out the best online mattresses in person.
Thousands of shoppers love Purple’s products, but if you’ve purchased a Purple mattress, and it’s not working for you, the brand offers their customers a generous return policy. Read on to learn more about Purple’s return policy, process, and the best Purple mattress alternatives.
If you bought a Purple mattress and found out that it wasn’t the best option for you, fortunately, you can easily find another option with the help of SleePare. When you visit one of our showrooms, you can test out and buy some of the highest-rated and most popular mattresses that are usually only available for purchase online. Mattresses aren’t one-size-fits-all—what works for one person might not work for you. Luckily, there are many mattresses available similar to Purple that might be a better fit. Here are a few other low-cost options to consider.
Nectar’s original memory foam mattress has been hailed “the best online mattress”. The five layer foam mattress provides excellent support and a cooling Tencel top.
Price Range: $798 to $1,598
Best for: back support, hot sleepers, and those who need excellent motion isolation.
Shop: Buy Online
One of SleePare’s highest-rated mattresses, The original WinkBeds mattress is a quality yet affordable hybrid mattress. This mattress has the comfortable plushness of a hotel mattress everyone loves.
Price Range: $1,149 and up
Best for: couples who need motion isolation, those who want edge support, and combination sleepers.
Shop: Buy Online
The experts at Brooklyn Bedding work hard to create high-quality sleep needs at a reasonable price. Brooklyn Bedding believes in their mattresses so much that they've coined their products the #BestMattressEver.
Price Range: $500-$1,400
Best for: those who want quality at an affordable price, you want excellent motion transfer, and hot sleepers.
Shop: Buy Online
Helix is one of the most well-known online mattress brands, with a wide range of mattresses to suit everyone from foam to hybrids to latex.
Price Range: $600 to $2,000
Best for: sleepers who want a variety of options
Shop: Buy Online
Puffy's three-layer foam mattress mimics the plush comfort of a hotel bed but at a price you can afford. Puffy combines a cooling top with a firm bottom layer to keep you supported and comfy all night.
Price Range: $795-$1350
Best for: pressure relief, lumbar support, hot sleepers, back and side sleepers.
Shop: Buy Online
The thought of returning a mattress you purchased online may seem daunting. Purple, and similar brands have made the process easy so you can return your mattress and hopefully find one that works for you.
Here are the steps you will follow when returning a Purple mattress.
Purple has a 100 night trial period, meaning you can return your Purple mattress up to 100 days after purchase for a refund. Purple does require you to keep the mattress for 21 days. This gives your body time to adjust to a new mattress. When sleeping on a new mattress, it’s normal to experience soreness and pain as your body gets used to a new mattress. Purple will not allow you to start a return until 21 days have passed since you’ve received your mattress.
Call the Purple Customer Care Team at 888-848-2305 to start your return. They are also available via live chat on their website. The Customer Care Team is available Mon – Fri 7 am – 7 pm MT and Sat – Sun 8:30 am – 5 pm MT.
To make the process easier, have your order number ready when starting your return.
Purple does not require you to return the mattress back to them. To receive your refund, Purple requires customers to prove they donated the mattress, recycled it, or used a licensed company to dispose of the mattress. This is 100% free to the customer.
After selecting whether to dispose, recycle, or donate the mattress, Purple requires proof in the form of a donation or disposal receipt. Then, they will process your refund which will be posted to your account within 15 business days.
If you want to try another one of Purple’s mattresses, Purple allows each customer one opportunity to exchange for another mattress. To make sure you make the right decision, make sure to read reviews of Purple’s other mattresses.
Here's how to make a Purple exchange request and start the process.
Purple has several mattresses to choose from: the original Purple, Purple Hybrid, and the Purple Hybrid Premier. Make sure to do your research when deciding and consider your sleeping position, budget, and material preferences. Remember, Purple only allows one exchange.
Contact customer service and let them know that you want to exchange your mattress for another model. You'll be asked to pay — or be refunded — the difference between the two mattresses. Again, refunds will be posted within 15 days.
Purple offers the same removal options for an exchange as they do a return. Make sure to select one and provide your receipt of donation, recycling, or disposal to process your refund.
Purple’s return process is easy and accessible to customers. Here are a few additional things to consider and additional information you might need to know when returning/purchasing a Purple mattress.
If there are any defects in your Purple mattress, it might be covered under Purple’s limited 10-year warranty. To replace your Purple mattress, contact customer service. The warranty only covers certain defects. Here’s what Purple’s warranty covers:
Purple’s warranty does not cover everything like intentional damage. Here’s what it won’t cover:
Today, mattresses are more affordable than ever thanks to updated technology and lowered production/overhead costs. Some customers might be hesitant to buy a mattress at a cheaper price.
However, newer mattress materials are much better quality and provide additional benefits compared to more traditional models and materials. New mattresses are both affordable and offer quality at a fair price.
There are almost unlimited possibilities when it comes to mattress shopping. Customers who want to save money can shop for affordable mattresses on the internet, use SleePare's comparison tool, or read customer reviews to explore options. You can easily find an affordable mattress to suit your needs, budget, and more.
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Meet The Author:
Shanir Kol
Shanir Kol, founder and CEO of SleePare, pioneered the “Try and Buy” model in eCommerce, enhancing mattress shopping by combining in-store trials with online purchases. Launching in 1999, his company focuses on customer satisfaction and eco-friendly practices, aiming to minimize mattress waste and expand sustainably.