Blog > 2025 Purple Mattress Return Guide [4 Easy Steps]
2025 Purple Mattress Return Guide [4 Easy Steps]
With their signature color and namesake, Purple mattresses are one of the most innovative and original online mattresses on the market today. Purple has three mattresses to choose from and the brand has recently expanded to include seat cushions, pillows, sheets/bedding, bed frames, and mattresses for both pets and kids.
Purple mattresses are excellent options for shoppers wanting a new mattress, but not every mattress is going to work depending on the buyer’s preferences.
Selecting the wrong mattress is always a possibility, especially when shopping online, as you can’t test out the mattress ahead of time—this is why many avoid buying mattresses online. If you’ve had the experience of purchasing a mattress that isn’t what you wanted, it’s best to shop in store to avoid making the same mistake twice.
In stores, you can test various mattresses and determine which one works the best for you. Trained sales associates will show you a range of brands and models and assist you with the purchasing process. Stores like SleePare combine the best of both in-store and online shopping.
Since online mattress shopping isn’t for everyone, you can visit a SleePare showroom in Tysons Corner, Boston, Miami, or New York City to take advantage of their unique showroom experience and test out the best online mattresses in person.
Thousands of shoppers love Purple’s products, but if you’ve purchased a Purple mattress, and it’s not working for you, the brand offers their customers a generous return policy. Read on to learn more about Purple’s return policy, process, and the best Purple mattress alternatives.
Purple Alternatives
If you bought a Purple mattress and found out that it wasn’t the best option for you, fortunately, you can easily find another option with the help of SleePare. When you visit one of our showrooms, you can test out and buy some of the highest-rated and most popular mattresses that are usually only available for purchase online. Mattresses aren’t one-size-fits-all—what works for one person might not work for you. Luckily, there are many mattresses available similar to Purple that might be a better fit. Here are a few other low-cost options to consider.
Nectar
Nectar’s original memory foam mattress has been hailed “the best online mattress”. The five layer foam mattress provides excellent support and a cooling Tencel top.
Price Range: $798 to $1,598
Best for: back support, hot sleepers, and those who need excellent motion isolation.
One of SleePare’s highest-rated mattresses, The original WinkBeds mattress is a quality yet affordable hybrid mattress. This mattress has the comfortable plushness of a hotel mattress everyone loves.
Price Range: $1,149 and up
Best for: couples who need motion isolation, those who want edge support, and combination sleepers.
The experts at Brooklyn Bedding work hard to create high-quality sleep needs at a reasonable price. Brooklyn Bedding believes in their mattresses so much that they've coined their products the #BestMattressEver.
Price Range: $500-$1,400
Best for: those who want quality at an affordable price, you want excellent motion transfer, and hot sleepers.
Puffy's three-layer foam mattress mimics the plush comfort of a hotel bed but at a price you can afford. Puffy combines a cooling top with a firm bottom layer to keep you supported and comfy all night.
Price Range: $795-$1350
Best for: pressure relief, lumbar support, hot sleepers, back and side sleepers.
The thought of returning a mattress you purchased online may seem daunting. Purple, and similar brands have made the process easy so you can return your mattress and hopefully find one that works for you.
Here are the steps you will follow when returning a Purple mattress.
Sleep On Your Purple Mattress for 21 Days
Purple has a 100 night trial period, meaning you can return your Purple mattress up to 100 days after purchase for a refund. Purple does require you to keep the mattress for 21 days. This gives your body time to adjust to a new mattress. When sleeping on a new mattress, it’s normal to experience soreness and pain as your body gets used to a new mattress. Purple will not allow you to start a return until 21 days have passed since you’ve received your mattress.
Contact Purple Customer Service
Call the Purple Customer Care Team at 888-848-2305 to start your return. They are also available via live chat on their website. The Customer Care Team is available Mon – Fri 7 am – 7 pm MT and Sat – Sun 8:30 am – 5 pm MT.
To make the process easier, have your order number ready when starting your return.
Dispose, Recycle, or Donate Your Purple Mattress
Purple does not require you to return the mattress back to them. To receive your refund, Purple requires customers to prove they donated the mattress, recycled it, or used a licensed company to dispose of the mattress. This is 100% free to the customer.
Refund
After selecting whether to dispose, recycle, or donate the mattress, Purple requires proof in the form of a donation or disposal receipt. Then, they will process your refund which will be posted to your account within 15 business days.
The Exchange Process
If you want to try another one of Purple’s mattresses, Purple allows each customer one opportunity to exchange for another mattress. To make sure you make the right decision, make sure to read reviews of Purple’s other mattresses.
Here's how to make a Purple exchange request and start the process.
Select a New Model
Purple has several mattresses to choose from: the original Purple, Purple Hybrid, and the Purple Hybrid Premier. Make sure to do your research when deciding and consider your sleeping position, budget, and material preferences. Remember, Purple only allows one exchange.
Contact Customer Service
Contact customer service and let them know that you want to exchange your mattress for another model. You'll be asked to pay — or be refunded — the difference between the two mattresses. Again, refunds will be posted within 15 days.
Removal Options for Your Original Mattress
Purple offers the same removal options for an exchange as they do a return. Make sure to select one and provide your receipt of donation, recycling, or disposal to process your refund.
The Fine Print
Purple’s return process is easy and accessible to customers. Here are a few additional things to consider and additional information you might need to know when returning/purchasing a Purple mattress.
The steps outlined above are only for Purple’s mattresses. Other Purple sleep products, such as the Purple Adjustable Bed, Power Base, Seat Cushion, Pet Bed, and Plush Pillow, may have a different trial time and return policy. Check their website or contact customer service for more information.
Purple’s return/exchange policy only applies to mattresses purchased on Purple’s website. If you bought your Purple mattress from Amazon or a retailer like Mattress Firm, you'll need to inquire about their return and exchange procedures.
Mattresses purchased via exchange are eligible for return. The trial period that began with the delivery of your first bed will continue with the delivery of your second bed. Even if you have less than 21 days remaining on your trial term, you will have at least 21 days to try out the second mattress. After 21 days, you can return your mattress. However, you cannot exchange it for another mattress.
Purple does not require a specific reason for return–you can return your mattress for any reason.
If you purchased your Purple mattress at a discount, your refund will be for the amount you paid, not the mattress's original price.
For donation or disposal pickup, you don't need to re-box or repackage your mattress.
How Do I Replace My Purple Mattress?
If there are any defects in your Purple mattress, it might be covered under Purple’s limited 10-year warranty. To replace your Purple mattress, contact customer service. The warranty only covers certain defects. Here’s what Purple’s warranty covers:
Indentations that are visible and caused by damage or defectiveness.
Defective materials such as damaged coils, cracks in the foam, etc.
Broken zippers or split seams in the mattress cover.
Purple’s warranty does not cover everything like intentional damage. Here’s what it won’t cover:
Using the mattress for commercial or medical purposes.
Bedbugs, liquid, mold, odors, and other damage due to neglect.
Sun exposure that degrades the foam materials.
Not using the proper frame to keep the mattress supported that results in damage.
How to Find Another Affordable Mattress in 2021
Today, mattresses are more affordable than ever thanks to updated technology and lowered production/overhead costs. Some customers might be hesitant to buy a mattress at a cheaper price.
However, newer mattress materials are much better quality and provide additional benefits compared to more traditional models and materials. New mattresses are both affordable and offer quality at a fair price.
There are almost unlimited possibilities when it comes to mattress shopping. Customers who want to save money can shop for affordable mattresses on the internet, use SleePare's comparison tool, or read customer reviews to explore options. You can easily find an affordable mattress to suit your needs, budget, and more.
Shanir Kol, founder and CEO of SleePare, pioneered the “Try and Buy” model in eCommerce, enhancing mattress shopping by combining in-store trials with online purchases. Launching in 1999, his company focuses on customer satisfaction and eco-friendly practices, aiming to minimize mattress waste and expand sustainably.
I had an exceptional experience mattress shopping at SleePare with the most wonderful salesman, Valerio. His knowledge, expertise and care made the mattress purchasing process as easy as a blissful dream. I was given the opportunity to try a wide variety of mattresses at different price ranges, educated on the different offerings from each mattress company, and given as much time as I needed to contemplate my purchase with no pressure. I will be recommending SleePare and Valerio to all my friends and family for their mattress needs for the 6 star customer experience.
My in-store experience was exceptional. What's great about this store is that one has the opportunity to test out mattresses that are only sold online, all in a very relaxed atmosphere. Fazi was amazing! Once she knew what I was looking for, she showed me only the products that fit my requests. I was interested in 2 different mattresses and she answered all my questions about the features and differences between the two. And absolutely no pressure to make a decision right away. Highly recommended!
This place is truly a gem for those drowning in endless mattress searching. The place is extremely clean, well lit, cozy and comfortable. There's also wide variety of mattresses of different price range and firmness. Also, big shout to Fazi who assisted our trip to SleePare today. She is so knowledgable, respectful, kind and easy to talk to. I never thought I would leave a mattress shop feeling elated and joyful, but this place is top notch.
Valerio was fantastic in helping me purchase my mattress coming into the city. He provided expert advice and personal insight to ensure that I made the best purchase possible. I will definitely be coming back to this store!
Valerio was absolutely amazing! He helped me pick the perfect mattress. He is so personable and was patient with my indecisiveness. Would 100 percent recommend coming in to see him for your perfect mattress.
I really enjoyed going to SleePare. The person I worked with, Fazi, was excellent and was able to give me great information about each mattress I tried and the differences in comfort. It was a great experience. Would definitely recommend!
Amazing experience! Valerio is super knowledgeable, friendly and he gives you space to try a lot in peace! We bought our mattress and made a great deal!
Fazi was excellent and so knowledgable about each mattress. Her patience and expert advice made me feel confidant in my decision, never feeling I was being pressured. Highly recommend!
Fazi greatly helped us in the search of our new mattress. Our experience with her was delightful. She did not only take her time to understand our needs but also took time to educate us on all the aspects and details around a mattress choice.
Have had a nightmare of a time navigating the mattress industry on my own, especially after a few bad purchases from online bed in a box brands. Thankfully, Malcom and Sleepare helped my partner and I pick out what will hopefully be the perfect mattress for us. Really appreciate Malcom's knowledgeability and patience in answering all of our questions and being incredibly accommodating.
I had a great experience at SleePare and recommend them wholeheartedly. I had developed back pain and sciatica on my old mattress even though it was in great condition, and my Physical Therapist recommended that I change to a mattress with more cushioning as well as more support. SleePare is not restricted to just one or two brands. In their large showroom I could actually try a variety of brands for as long as I wanted. I figured that having to spend 8 hours on a mattress required a long testing. Raveena helped me and she was perfect. She first took time to understand my particular needs. Then she guided me with great expertise toward the type of mattress that would fit my needs. I was impressed by how knowledgeable she was and I trusted her answers because she did not embellish them or push to make a sale. Their generous free return policy of 100 days allowed me to try my new mattress at home. I don't understand how people can buy something online as personal and sensitive as a mattress without even knowing if they like it in the first place, and then go through the trouble of having to return it. SleePare was the place I was looking for: they are straight shooters that offer a nice selection of many brands with expert and honest advice. I've been sleeping on this mattress for 8 months and back pain and sciatica no longer wake me up.
Valerio was so lovely, and extremely knowledgeable about the matresses! He energetically gave us details on each bed in the showroom. There was a wide range of mattresses on display including some that were not advertised on their website, so we were glad we came in. My partner and I felt comfortable enough to try some beds together, it was a very queer friendly space and we felt confident enough to make a decision. We ended up getting a great deal on a typically expensive mattress, and he was very accommodating to our drop-off schedule. We had so much fun. 🌈❤️
Went there on 5 days ago to look for a king size mattress. Made an appointment. Read a bunch of reviews on line and went to check out the mattress that was highly recommended. Valerio helped us understand how mattresses are made and encouraged to try them. We eventually chose a different mattress to the one we went to check out. Very positive experience. Would recommend you go before committing to a mattress type based on reviews on line like NYT or Forbes ranking etc
I was warmly greeted by Fazi, who listened to my concerns about the kind of mattress. I thought I might be looking for. She cordially offered information and insights relating to my search and then spent significant time with me showing a variety of mattresses that she thought would offer me good sleep and good value. It was an A+ experience.
Malcom was extremely knowledgeable, friendly, and helpful. They’re to help but also patient and let me take my time, and happy to answer all my questions. A very positive experience, and I’m looking forward to improved sleep on my new mattress!
Visited Sleepare today. Valerio helped us out purchasing mattress. He was helpful, polite, and friendly. Got the mattress that we wanted with great price. Great experience.
Great experience. Store Manager, Fazi, is very welcoming and helpful. We were given enough information and time to make a decision with no pressure whatsoever. Made a daunting effort clear and simple. Would highly recommend.
Valerio helped my wife and I find the mattress we’ve been needing for months! He walked us through every option and told us the composition of each type! We would have been lost without him! We will only ever come back here for anything we need in terms of our bedding in the future! He made the process stress free and we’re walking out with exactly what we were looking for! 10/10
I feel grateful to live in an area where a showroom like this is available. After all, a mattress is one of the most important purchases we make in our lives, and it's certainly risky making a blind buy!During my appointment, not only was I able to physically test mattresses from companies that have no brick-and-mortar locations, but the associate named Fazi was absolutely instrumental in my ultimate purchasing decision. I was very impressed with her knowledge of the mechanics behind each mattress, and ways to distinguish between whether any bed-related accessories are worth the money. Even if you're not local to NYC, I'd highly recommend visiting here for a consultation. I'm glad the word is spreading about this place!
Wow, what a fantastic experience! The best customer service of any mattress store I've ever been too, bar none. Fazi was incredibly attentive, offering excellent feedback and advice throughout the process of exploring all the various products Sleepare has to offer. I was really impressed by her attention to detail, and the patience and care she showed me as I asked many (MANY) questions! I am very much planning on buying my mattress from SleePare -- can't recommend this store enough.
I had a great experience today when I visited SleePare Mattress Store in Manhattan on West 30th made all the more wonderful by Fazi. She is so knowledgeable, helpful, patient and kind. I had done a little research about beds over the last couple of weeks, but actually trying out the mattresses in this showroom with Fazi’s knowledge about each and her suggestions for me to ponder, I feel I am better equipped to pick the right mattress for me and my problematic lumbar spine. I would and will recommend highly to anyone looking to buy a mattress to go to SleePare. Thank you SleePare and Fazi!
I had a fantastic experience here. Had an evening appointment and the salesman, Valerio, spent 40 minutes with me explaining the differences between mattresses in great detail. He guided me to a choice that was both extremely comfortable and also not at the top end of my budget range. And he didn't even try to get me to buy something at the super high end. I didn't think I was going to make a purchase right on the spot, but he instilled so much confidence and comfort in the process that I walked out of the store having ordered my new mattress. Fantastic experience, thanks to Valerio!
I recently visited Sleepare for the second time to shop for a new mattress, and Valerio made the experience truly exceptional. From the moment I walked in, he was friendly, attentive, and genuinely interested in helping me find the perfect mattress for my needs.Valerio was incredibly knowledgeable, explaining the differences between various types of mattresses, firmness levels, and materials in a way that was easy to understand. He took the time to ask about my sleeping habits and preferences, ensuring their recommendations were tailored to me.What really stood out was he’s patiencethere was no pressure to rush or make a decision. He encouraged me to take my time testing out different options and answered all my questions thoroughly.Thanks to Valerio, I found a mattress that feels perfect, and I couldn’t be happier with my purchase. If you’re shopping for a mattress, I highly recommend working with Valerio he truly care about customers and go above and beyond to provide excellent service!
We walked in today at Sleepare in nyc and were greeted by Malcom. We told him what we were looking for (a good quality mattress that helps support hip injuries, is comfortable for back and side sleepers and is not too soft) and although we came in with a Dream Cloud, as soon as we laid on it we didn’t like how much we sunk in. We ended up lovingggg the Helix Dawn which to our surprise was a firm mattress with a plush pillow top and that’s the one we both liked. Malcom let us lay as long as we wanted and gave us insight on each mattress. He was cheerful and attentive and made us feel like the experience was worth it. He also told us about a bundle sale that was ending the same day as our visit and we chose to purchase and get the bundle. So we got a mattress and a mattress cover, pillows, and bedsheets for free! So excited to receive the mattress! Thanks Malcom!
Wow… just wow. Went to try some mattresses and didn’t think I would get such an amazing experience, and it’s all thanks to Valerio! He’s so personable and a great person. Super knowledgeable and professional, and makes you feel right at home. He has your best interest in mind and will not try to sell you the most expensive mattress, but the one that suits you the best. Thanks Valerio for an amazing experience!
Our Sleepare experience was enhanced by Valerio, who made shopping for a mattress a truly enjoyable experience! He had great advice and knowledge of all the different types of mattresses, which helped us make our final choice.
I had a wonderful experience at SleePare. I made an appointment the day before and included my budget along with some preferences and sleep habits (I recommend doing this as well if visiting). I was helped by Malcolm who was incredibly helpful and already had some beds lined up according to my appointment notes. Malcolm was super helpful and not pushy at all. He took great consideration of my constraints and helped me narrow down my choice as well as answer my countless questions. I had some brands in mind but with their help I was able to find a mattress that wasn’t even on my radar and I was much more happy with. This is a great spot to check out online mattress brands in person before committing to a purchase or sleep trial. Overall I was very happy with my experience and definitely recommend Malcolm to help you out!
What a great shopping experience! Valerio answered all our questions and held guide us to find the perfect mattress. On top of the great service, Valerio made us feel welcomed and we trusted his expertise! Very happy with our shopping experience!
If you’re suffering from poor circulation, your mattress can make symptoms worse. Here are the best 3 mattresses for poor circulation. If you’re suffering from poor circulation, your mattress can make symptoms worse. Here are the best 3 mattresses for poor circulation.
Test Top Rated Online Mattress Brands in Our SleePare Showrooms. Best Price Guarantee. Free Shipping.
We’ll be explaining where people can test and buy online mattresses: In our 5 stores
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Meet The Author:
Shanir Kol
Shanir Kol, founder and CEO of SleePare, pioneered the “Try and Buy” model in eCommerce, enhancing mattress shopping by combining in-store trials with online purchases. Launching in 1999, his company focuses on customer satisfaction and eco-friendly practices, aiming to minimize mattress waste and expand sustainably.