Blog > Nectar Return Policy 2024 – How to Return A Nectar Mattress?
Nectar Return Policy 2024 – How to Return A Nectar Mattress?
Buying a mattress online has become the norm in the past few years. What if you’ve purchased a mattress online, patiently waited for it to arrive, and it turns out to either not be what you expected, isn’t comfortable, or you just changed your mind? Depending on what mattress you purchased, you most likely aren’t stuck with a mattress you hate.
While shopping for mattresses online has become the new norm, it doesn’t always work for everyone. When shopping online, it’s possible to choose a mattress that doesn’t quite work for you, since you can't try it out beforehand. If you've ever bought a mattress that didn't meet your needs, you'll know that it can be tough to return the mattress, continue shopping, and sleep on the wrong mattress until the new, and hopefully better one arrives.
This is why we recommend testing a mattress in person before buying. While this isn’t always an option, our SleePare showrooms allow you to at least try the best online mattresses in person before buying. That way, you will know which ones you like before going through the hassle of buying and returning.
When shopping for a mattress, there are so many options that some customers can easily get overwhelmed. Nectar mattresses offer quality at a lower price—something that customers love. The Nectar mattress contains four layers of Gel Memory Foam and Adaptive Hi-Core Memory foam. The 11-inch mattress is topped with cooling foam that dissipates body heat and keeps the bed cool.
If you’ve decided on a Nectar mattress and either want to return it or are curious about Nectar’s return policy, this guide will help through the process, answer any questions, and outline steps to return your Nectar mattress.
When you’ve decided to return your Nectar mattress, the next step is to start searching for your next mattress. Here are a few Nectar alternatives to consider.
WinkBeds
The original WinkBeds mattress is a premium yet economical hybrid mattress that is one of SleePare's highest-rated. This mattress provides the sumptuous luxury of a hotel mattress, making it a huge hit with customers.
Price Range: $1,149 and up
Best for: couples who need motion isolation, those who want edge support, and combination sleepers.
Another affordable brand that offers several types of mattresses, Brooklyn Bedding claims to manufacture the #BestMattressEver. The Brooklyn Bedding experts strive to manufacture premium quality sleep essentials at a fair price.
Price Range: $500-$1,400
Best for: those who want quality at an affordable price, you want excellent motion transfer, and hot sleepers.
DreamCloud is a 7-layer hybrid mattress with a high-end feel. DreamCloud combines comfort, support, and cooling with a luxurious Cashmere cover. While higher priced than many online mattress brands, DreamCloud’s materials and quality allow you to purchase a high-end mattress at a fair price.
Price Range: $1,400 to $1,500
Best for: those who want a lower-priced luxury item, combination sleepers, and couples.
Three foam layers are combined in the all-new Leesa mattress to provide a comfortable and supportive sleep. Lessa is both one of the top-rated mattresses at SleePare as well as one of Business Insider’s best mattresses for cooling and support.
Price Range: $695-$1195
Best for: those who want a medium-firm mattress, sleepers who want an all-foam mattress, and those who want motion transfer.
The Saatva mattress has three layers of springs and a soft cushion top for a pressure-relieving and cool night's sleep. Saatva created a mattress that is both environmentally friendly and luxurious while remaining affordable. The mattress also features excellent lumbar support, a coil base, and an eco-friendly construction.
Price Range: $600-$1499
Best for: pressure relief, eco-friendly shoppers, and hot sleepers
Nectar has a leg up on their competitors when it comes to their trial period. Unlike similar online mattress companies that offer 30, 60, or 90 night trials, Nectar offers their customers a whopping 365 night trial. This generous trial period gives customers more than enough time to decide if their Nectar mattress works for them.
Nectar’s trial period focuses on customers experiencing and using their mattresses in various conditions. Life is unpredictable and with that comes changes in sleep habits and patterns. Nectar designed their year-long trial period with the thought that “you never really know how you feel about your mattress until it’s been with you through... season changes, changing wake/sleep times, your partner tossing and turning, the kids (or pets) jumping in the bed with you”, and a host of other of life’s moments.
You can return your Nectar mattress any time during the first 365 days of owning it. Before returning your Nectar mattress, it’s best to let your body adjust to a new mattress during the first 30 nights of sleeping on it, or the break-in period.
The Break-In Period
Studies and sleep experts recommend sleeping on a new mattress for 30 days to give your body time to adjust to the new sleep surface. Nectar requires customers to wait 30 days after receiving their mattress before beginning the return process. If you’re taking longer than expected to adapt to your new mattress and aren’t getting enough sleep, this 30 day waiting period can be frustrating–this is done for a good reason, to make sure you and your new mattress have time to acclimate.
Why? Nectar mattresses are built exclusively of foam. Memory foam has one downside: it takes a while to reach its full potential and feel. Foam needs to decompose a little to become less rigid and more flexible. This process takes about 30 days (hence the 30 day policy).
It also takes some time for your body to adjust to a new mattress. Even if the Nectar is the ideal mattress for you, your body isn't used to sleeping on the new surface. The break-in period for a new mattress might be painful. Sticking it out will ensure that you've made the right choice.
After the First 30 Days
If you’ve stuck out the first 30 days and your Nectar mattress isn’t working for you, you are eligible for a full refund as long as you contact Nectar within 365 days of receiving your mattress. After you return your mattress, Nectar will donate it to a local charity. So don’t feel bad about returning–it won’t be going to waste.
The Return Process
Once you’ve decided to start Nectar’s return process, you might have a few questions. Don’t worry; it’s easy! Here’s a breakdown of Nectar’s return policy and how to get started.
Contact Nectar
Nectar will happily accept returns between 31 and 365 days after you’ve received your mattress. Nectar can refuse returns if they are initiated before or after these dates. To contact Nectar, email them at return@nectarsleep.com or call 1-888-425-4854.
Fill Out Nectar’s Return Request Form
Once you’ve started the return process, you will be directed to fill out Nectar’s Resident Home Return Request form from their website. The form requires some basic information like order number, reason for return, and photos of the product and law tags.
Mattress Pick-Up
Nectar will arrange a time for a local charity to pick up the mattress, or a local recycling center if a local charity isn't available. You will need to be present for the pickup and place the mattress outside.
Refund
After your mattress has been picked up, Nectar will issue a refund. Refunds will be credited to your original payment within 3 business days. Refunds work differently if you purchased your mattress with Affirm. If you purchased with Affirm, contact Nectar’s customer service to process your refund.
The Exchange Process
If you are sleeping on a Nectar and it isn’t quite right for you, but you want to give the brand another shot, you might consider an exchange. However, Nectar doesn’t offer a complete exchange. To get another Nectar mattress, you will need to do a return and then purchase again.
The only exception to this rule are warranty claims during the first 10 years and manufacturer's flaws throughout the 365-day trial period. Learn more about Nectar’s warranty here.
The Fine Print
While Nectar’s return policy and trial offer straightforward steps and policies, there might be a few aspects to the process you might not consider. Here are a few additional things to consider when returning a Nectar mattress:
Shipping fees and White Glove Delivery costs are not refundable.
Free items included with purchase like pillows or sheets cannot be returned. If you received promotional items with your Nectar mattress, the value of those products will be deducted from the refund price of your mattress.
Returns are only accepted for orders placed within the contiguous United States.
To qualify for a return, your mattress must be in good condition. Any damage other than regular wear and tear, such as mold, spills, or bedbugs, may prevent the mattress from being returned.
Within 90 days of receiving your mattress, you must open it. If you don't, the mattress will be considered used and damaged, and you won't be able to return it.
The trial period might be voided if used with an incompatible bed frame or foundation.
How to Find Another Affordable Mattress in 2021
When shopping for a mattress, there are seemingly endless options. If you purchased a Nectar and decided it wasn’t for you, you might want something similar. Luckily, you can easily find a quality mattress at a fair price and easily purchase it online. Shoppers looking to save can search the web for affordable mattresses, try SleePare’s comparison tool, or read mattress reviews from customers.
When you decide to buy a mattress online instead of a traditional store, the thought that you might not like your mattress and have to return it can be intimidating. Nectar and other mattress companies understand that their mattresses might not be for everyone. Luckily, Nectar has made both their buying and return processes easy. Nectar gives customers plenty of time to decide whether they want to keep their mattress with the 365 day trial and the mandatory 30 days customers have to keep Nectar mattresses.
Along with Nectar, there are many other online mattresses to choose from. If you’re looking for one, SleePare can help! Visit one of our stores, try our mattress comparison tool, and read our blog to learn more about the online mattress options available today.
Shanir Kol, founder and CEO of SleePare, pioneered the “Try and Buy” model in eCommerce, enhancing mattress shopping by combining in-store trials with online purchases. Launching in 1999, his company focuses on customer satisfaction and eco-friendly practices, aiming to minimize mattress waste and expand sustainably.
I was warmly greeted by Fazi, who listened to my concerns about the kind of mattress. I thought I might be looking for. She cordially offered information and insights relating to my search and then spent significant time with me showing a variety of mattresses that she thought would offer me good sleep and good value. It was an A+ experience.
Malcom was extremely knowledgeable, friendly, and helpful. They’re to help but also patient and let me take my time, and happy to answer all my questions. A very positive experience, and I’m looking forward to improved sleep on my new mattress!
Visited Sleepare today. Valerio helped us out purchasing mattress. He was helpful, polite, and friendly. Got the mattress that we wanted with great price. Great experience.
Great experience. Store Manager, Fazi, is very welcoming and helpful. We were given enough information and time to make a decision with no pressure whatsoever. Made a daunting effort clear and simple. Would highly recommend.
Valerio helped my wife and I find the mattress we’ve been needing for months! He walked us through every option and told us the composition of each type! We would have been lost without him! We will only ever come back here for anything we need in terms of our bedding in the future! He made the process stress free and we’re walking out with exactly what we were looking for! 10/10
I feel grateful to live in an area where a showroom like this is available. After all, a mattress is one of the most important purchases we make in our lives, and it's certainly risky making a blind buy!During my appointment, not only was I able to physically test mattresses from companies that have no brick-and-mortar locations, but the associate named Fazi was absolutely instrumental in my ultimate purchasing decision. I was very impressed with her knowledge of the mechanics behind each mattress, and ways to distinguish between whether any bed-related accessories are worth the money. Even if you're not local to NYC, I'd highly recommend visiting here for a consultation. I'm glad the word is spreading about this place!
Wow, what a fantastic experience! The best customer service of any mattress store I've ever been too, bar none. Fazi was incredibly attentive, offering excellent feedback and advice throughout the process of exploring all the various products Sleepare has to offer. I was really impressed by her attention to detail, and the patience and care she showed me as I asked many (MANY) questions! I am very much planning on buying my mattress from SleePare -- can't recommend this store enough.
I had a great experience today when I visited SleePare Mattress Store in Manhattan on West 30th made all the more wonderful by Fazi. She is so knowledgeable, helpful, patient and kind. I had done a little research about beds over the last couple of weeks, but actually trying out the mattresses in this showroom with Fazi’s knowledge about each and her suggestions for me to ponder, I feel I am better equipped to pick the right mattress for me and my problematic lumbar spine. I would and will recommend highly to anyone looking to buy a mattress to go to SleePare. Thank you SleePare and Fazi!
I had a fantastic experience here. Had an evening appointment and the salesman, Valerio, spent 40 minutes with me explaining the differences between mattresses in great detail. He guided me to a choice that was both extremely comfortable and also not at the top end of my budget range. And he didn't even try to get me to buy something at the super high end. I didn't think I was going to make a purchase right on the spot, but he instilled so much confidence and comfort in the process that I walked out of the store having ordered my new mattress. Fantastic experience, thanks to Valerio!
I recently visited Sleepare for the second time to shop for a new mattress, and Valerio made the experience truly exceptional. From the moment I walked in, he was friendly, attentive, and genuinely interested in helping me find the perfect mattress for my needs.Valerio was incredibly knowledgeable, explaining the differences between various types of mattresses, firmness levels, and materials in a way that was easy to understand. He took the time to ask about my sleeping habits and preferences, ensuring their recommendations were tailored to me.What really stood out was he’s patiencethere was no pressure to rush or make a decision. He encouraged me to take my time testing out different options and answered all my questions thoroughly.Thanks to Valerio, I found a mattress that feels perfect, and I couldn’t be happier with my purchase. If you’re shopping for a mattress, I highly recommend working with Valerio he truly care about customers and go above and beyond to provide excellent service!
We walked in today at Sleepare in nyc and were greeted by Malcom. We told him what we were looking for (a good quality mattress that helps support hip injuries, is comfortable for back and side sleepers and is not too soft) and although we came in with a Dream Cloud, as soon as we laid on it we didn’t like how much we sunk in. We ended up lovingggg the Helix Dawn which to our surprise was a firm mattress with a plush pillow top and that’s the one we both liked. Malcom let us lay as long as we wanted and gave us insight on each mattress. He was cheerful and attentive and made us feel like the experience was worth it. He also told us about a bundle sale that was ending the same day as our visit and we chose to purchase and get the bundle. So we got a mattress and a mattress cover, pillows, and bedsheets for free! So excited to receive the mattress! Thanks Malcom!
Wow… just wow. Went to try some mattresses and didn’t think I would get such an amazing experience, and it’s all thanks to Valerio! He’s so personable and a great person. Super knowledgeable and professional, and makes you feel right at home. He has your best interest in mind and will not try to sell you the most expensive mattress, but the one that suits you the best. Thanks Valerio for an amazing experience!
Our Sleepare experience was enhanced by Valerio, who made shopping for a mattress a truly enjoyable experience! He had great advice and knowledge of all the different types of mattresses, which helped us make our final choice.
I had a wonderful experience at SleePare. I made an appointment the day before and included my budget along with some preferences and sleep habits (I recommend doing this as well if visiting). I was helped by Malcolm who was incredibly helpful and already had some beds lined up according to my appointment notes. Malcolm was super helpful and not pushy at all. He took great consideration of my constraints and helped me narrow down my choice as well as answer my countless questions. I had some brands in mind but with their help I was able to find a mattress that wasn’t even on my radar and I was much more happy with. This is a great spot to check out online mattress brands in person before committing to a purchase or sleep trial. Overall I was very happy with my experience and definitely recommend Malcolm to help you out!
What a great shopping experience! Valerio answered all our questions and held guide us to find the perfect mattress. On top of the great service, Valerio made us feel welcomed and we trusted his expertise! Very happy with our shopping experience!
Was recommended to come and I loved the experience!!! The service is great, great help in trying to find the perfect mattress explaining the differences between the different types of springs, gel, etc. If you are trying to find a new mattress I recommend going in person to find what you like.
I just walked in.Fazi was ready to help me out. She is smart easy to talk to and knows a lot about these mattresses. 30 minutes later I bought an amazing Helix Elite mattress.Fazi made the purchase easy.
I love this place. I was so clueless to what I wanted and needed. And Fazi i think the name of the guy he gave exceptional service. I would recommend 10/10
I had an absolutely incredible experience shopping at SleePare! I can't express enough how impressed and grateful I am for the outstanding assistance I received from Fazi. Despite not having an appointment, she went above and beyond to help me understand which mattress would suit my sleep style best. Her knowledge, patience, and attentiveness were remarkable.I visited the store multiple times—testing mattresses again and again, aligning payments, and even exploring pillow options—and every single time, I was treated with the utmost care and respect. The service was nothing short of exceptional, and I’m beyond thrilled to be finalizing my purchase with SleePare. Thank you for such an amazing experience!
I made an appointment online, went to the showroom and was assisted by Fazi. She was attentive, *not* pushy, the showroom and mattresses were clean and in great shape. Excellent service through the entire process from entrance to purchase (over the phone). Would HIGHLY recommend to anyone looking to try any popular online mattress brands!!
Best mattress showroom in town! customer service was perfect. Fazi was very knowledgeable about her work and was able to help me out with all of the questions i had about my purchase. highly recommend the mlily power cool!!!
Call me old fashioned but l have no idea how people buy mattresses without trying. I specifically came to Sleepare to try online mattress brands that are very popular right now and I got to work with Fazi. She explained all ins and outs of the mattresses they carry and helped me find the most supportive one specifically for me. I bought Leesa Legend Chill and am super excited about my new mattress. I will definitely update on how it feels in a couple of weeks
I had a great experience here with Valerio. He really took his time showing us every mattress and explaining the differences and what to look for. No pressure at all. Plus, it was nice to check out all the online mattresses in person.
The salesman we worked with was helpful and nice. Since we were still in decision mode, we left and when I got home I checked a few of the manufacturers online that we saw in the store. To my dismay, this store does not carry models sold by the manufacturers online. They only carry versions made for retail, that is one-offs. And the model that was closest to the online version was $900 more in the store. When we decided to go to this store we were expecting the same exact model as seen online, so it wound up being a bit of a waste of time. The store advertises that you can try mattresses sold online. Not really true.
My boyfriend and I had a terrific experience buying a HelixMidnight Elite from Sleepare. We came just to take a look but Fazi was so amazing we did not have any reasons NOT to buy it. We also got bedding bundle with it as a part of Black friday sales, I am super thrilled!
I went to buy a mattress since I moved to NYC recently, and I needed a new mattress. This showroom was amazing, especially their staff. Very attentive, listened to all my needs, and carefully helped me select a perfect mattress for me. Special thanks to Fazi, who helped me figure out the best mattress. I never knew that my back was hurting because I did not select the best mattress that fit my needs.
This was my first experience of actually going to a mattress store. I usually order my mattress online. The moment I walked in and was browsing, Fazi came up to me, introduced herself, and asked if I needed any help. She gave me so many recommendations, and I had no idea selecting a perfect mattress for myself could be so entertaining. I end up buying the flat-top mattress. I would recommend this store and ask for Fazi she is the best.
Fazi was amazing! She made mattress shopping easy and stress-free by really listening to what I was looking for and offering expert advice. She’s super knowledgeable, and patient, and never pushed me toward anything I didn’t want. The store had a great selection, and I found the perfect mattress thanks to her help. Highly recommend visiting this store and working with Fazi!
I had an amazing experience at this mattress store, and it’s all thanks to Fazi! From the moment I walked in, she made me feel welcome and at ease. I wasn’t entirely sure what I was looking for, but Fazi took the time to ask the right questions and truly listen to my preferences. She guided me through all the options without rushing me, and I could tell she genuinely cared about helping me find the perfect mattress—not just making a sale.
I came to try Helix mattresses because I kept seeing them everywhere online. I am glad that this showroom has all of the most popular online brands because when I tried the Helix - I didn’t like it as much. I guess I am not a “pillow top” person, so I went with more “flat top” mattress without tufting and I love it! Fazi answered all 10000 questions I had and did not push me at all😍🥰
I came in to try out the Helix mattresses after seeing them everywhere online. I'm really glad I visited this showroom because they carry all the popular online brands, and it gave me the chance to try a few different options. After testing the Helix, I realized it wasn’t the right fit for me. I’m just not a fan of the pillow top feel, so I ended up choosing a more “flat top” mattress without the tufting—and I absolutely love it!Fazi was incredible throughout the whole process. She answered all my questions (and I had a ton of them!) without ever making me feel rushed or pressured. Her knowledge and patience really made a difference, and she made the whole experience fun. I truly appreciated her time and expertise. Highly recommend working with her if you’re mattress shopping!
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Meet The Author:
Shanir Kol
Shanir Kol, founder and CEO of SleePare, pioneered the “Try and Buy” model in eCommerce, enhancing mattress shopping by combining in-store trials with online purchases. Launching in 1999, his company focuses on customer satisfaction and eco-friendly practices, aiming to minimize mattress waste and expand sustainably.